Timeouts on our endpoints

Incident Report for Paystack

Resolved

This incident has been resolved. This incident was caused by an issue a service provider of ours, Cloudflare, was having on its own network. You can find their incident report at https://www.cloudflarestatus.com/incidents/46z55mdhg0t5.

We are implementing changes to ensure similar issues does not impact on our services at this scale.
Posted Jun 24, 2019 - 15:09 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 24, 2019 - 13:51 CET

Update

Payment Pages are now fully operational. Work is ongoing to bring back other components online
Posted Jun 24, 2019 - 13:37 CET

Identified

An issue has been identified with our internal DNS system and we are making changes that should resolve this shortly.
Posted Jun 24, 2019 - 13:27 CET

Investigating

We are currently experiencing high API response times on our endpoints. Our infrastructure is currently looking into the issue
Posted Jun 24, 2019 - 12:45 CET
This incident affected: API and Transfers.