Paystack - Delay in Transfers and Direct Debit Transactions – Incident details

All systems operational

Delay in Transfers and Direct Debit Transactions

Resolved
Degraded performance
Started 11 months agoLasted about 13 hours

Affected

Transactions

Operational from 6:01 PM to 6:01 PM, Degraded performance from 6:01 PM to 6:38 AM

NIGERIA

Operational from 6:01 PM to 6:01 PM, Degraded performance from 6:01 PM to 6:38 AM

Direct Debit

Operational from 6:01 PM to 6:01 PM, Degraded performance from 6:01 PM to 6:38 AM

Transactions

Transfers

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    UTC
    Investigating

    Transfers to bank accounts in Nigeria may experience a delay due to a downtime with Nigeria's central Transfers Switch. You might also experience: - Delays in confirming deposits for transactions, top-ups, and payments made to Virtual Account numbers. - Increased failures with Direct Debit transactions. We're working to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.