Paystack Status

Nigeria: Downtime on Zenith Bank Card Transactions

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 02, 2024 - 06:06 CET

Investigating - We are seeing an increase in failure rates on Cards issued by Zenith Bank.

This is due to an ongoing maintenance on the bank's end.

We have notified the Zenith Bank team and are in close contact with them to resolve this issue as quickly as possible, we will provide an update as soon as it has been resolved.
Oct 01, 2024 - 09:07 CET

API Operational

Transactions Operational

Cards Operational

Pay with Transfer/EFT Operational

Virtual Account Numbers Operational

Mobile Money Operational

QR Operational

USSD Operational

Direct Debit Operational

Checkout Operational

Dashboard Operational

Transfers Operational

Webhooks Operational

Payment Page Operational

Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

South Africa: Card Processing Infrastructure Maintenance Oct 5, 2024 01:00-04:00 CET

Paystack will be undergoing scheduled maintenance of our card infrastructure on Saturday, October 5th for three hours between 2:00AM and 5:00AM SAST.

What does this mean for your business?
This maintenance will affect card payment channels only. As a result, your customers might experience slight performance degradation when attempting to make card payments between 2:00AM and 5:00AM SAST on Saturday, October 5th.

Rest assured, your customers can still make payments using Apple Pay, Ozow EFT, Snapscan and Scan to Pay during this time.

We recommend notifying your team to ensure they are aware of the maintenance.
Posted on Sep 30, 2024 - 13:26 CET

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Oct 4, 2024

Intermittent webhook delivery issue affecting a limited number of requests

Resolved - This incident has been resolved.
Oct 4, 12:22 CET

Investigating - We are experiencing an issue where a limited number of webhooks are not being delivered, which could result in a few missed notifications. Our team is actively investigating the issue and working towards a resolution. We will provide updates as more information becomes available.
Oct 3, 18:38 CET

Oct 3, 2024

Oct 2, 2024

Nigeria: Scheduled Maintenance Notice: Access Bank Card Transactions

Completed - The scheduled maintenance has been completed.
Oct 2, 18:15 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 16:15 CET

Scheduled - We would like to inform you of scheduled maintenance to the system that powers processing for Access Bank Card transactions, this will take place today from 4:15PM WAT to 6:15PM WAT. During this period, you may experience temporary disruptions for Access Bank Card transactions.

To ensure minimal impact, we have backup service providers in place that will help us maintain continuity. While we strive for a smooth transition, please be prepared for brief interruptions during the maintenance window.

We appreciate your understanding and patience. If you have any questions, feel free to reach out to support@paystack.com.
Oct 2, 15:59 CET

Oct 1, 2024

Sep 30, 2024

No incidents reported.

Sep 29, 2024

Nigeria: Delay in Transfers into PT accounts by Titan Trust and Fidelity Bank

Resolved - This incident has been resolved.
Sep 29, 09:16 CET

Investigating - Transfers into PT accounts powered by Titan Trust Bank and Fidelity Bank for Top Up purposes might be experiencing a delay. This is due to the inability of the Bank to send notifications at this time.

In the interim, please use alternative PT accounts such as Paystack Titan if you need to send funds to power your Transfers.
Sep 27, 16:07 CET

Sep 28, 2024

Nigeria: Scheduled Maintenance Notice: Guaranty Trust Bank (GTB)

Completed - The scheduled maintenance has been completed.
Sep 28, 22:41 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:00 CET

Scheduled - Guaranty Trust Bank (GTB) will be conducting planned emergency maintenance from 9:00 PM WAT on 28th September to 3:00 AM WAT on 29th September 2024.

Impact on You:
During this maintenance window, there may be periods when payments from customers using GTB cards will be temporarily unavailable. However, you will still be able to accept payments from customers using other cards without any disruption.

Thank you for your understanding.
Sep 28, 11:34 CET

Sep 27, 2024

Sep 26, 2024

South Africa: Scan to Pay Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 22:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 21:00 CET

Scheduled - Our payment partner, EFT Corporation, will be conducting planned emergency maintenance from 22:00 SAST on 26 September for one hour.

What does this mean for you?
There may be periods of downtime during the maintenance window when you won't be able to accept payments from customers through SnapScan and Scan to Pay. Rest assured, you'll still be able to accept payments as usual via our other payment channels, including direct card payments and Ozow EFT.
Sep 25, 16:34 CET

Nigeria: Downtime on Access Bank Card Transactions

Resolved - This incident has been resolved.
Sep 26, 15:01 CET

Investigating - We are seeing an increase in failure rates on Cards issued by Access Bank.

We have notified the Access Bank team and are working with them to resolve this issue as quickly as possible, we will provide an update as soon as it has been resolved.
Sep 26, 12:18 CET

Ghana: Partner downtimes impacting mobile money transactions

Resolved - This incident has been resolved.
Sep 26, 13:29 CET

Investigating - Our partner, MTN, is currently experiencing an unexpected downtime on their USSD platform. This is affecting mobile money transactions. Prompts to complete and confirm transactions are delayed.

If you're not receiving the MoMo prompt? Dial *170#. Select option 6 for My Wallet. Select option 3 for 'My Approvals'. Enter MoMo PIN and approve the transaction.

We're currently liaising with them to fix the issues and restore the service and will provide an update as soon as possible.
Sep 26, 10:37 CET

Sep 25, 2024

Ghana: Partner downtimes impacting mobile money transactions

Resolved - This incident has been resolved.
Sep 25, 19:45 CET

Sep 24, 2024

Nigeria: Outage on Paystack Direct Debit

Resolved - This incident has been resolved.
Sep 24, 10:13 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 13:17 CET

Investigating - We have identified an outage with NIBSS affecting Account linking services. We are actively working with the NIBSS team to resolve the issue. We apologize for any inconvenience this may cause and will provide an update as soon as the service is restored.
Sep 17, 11:35 CET

Nigeria: Delay in completing transfers

Resolved - This incident has been resolved.
Sep 24, 10:12 CET

Investigating - Transfers to bank accounts in Nigeria might experience a slight delay due to a downtime with Nigeria's central switch.

There might also be a delay in confirming deposits for transactions, top-ups and payments made to Virtual Account numbers.

We're working to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.
Sep 22, 13:05 CET

Sep 23, 2024

No incidents reported.

Sep 22, 2024

South Africa: Scan to Pay Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 01:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 19:00 CET

Scheduled - Our payment partner, EFT Corporation, will be conducting planned maintenance from 20:00 SAST, 21 September - 02:00 SAST, 22 September 2024.

What does this mean for you?
There may be periods of intermittent downtime during the maintenance window when you won't be able to accept payments from customers through SnapScan and Scan to Pay. Rest assured, you'll still be able to accept payments as usual via our other payment channels, including direct card payments and Ozow EFT.
Sep 19, 15:27 CET

Sep 21, 2024

Sep 20, 2024

No incidents reported.