All Systems Operational
API ? Operational
Transactions Operational
Cards Operational
Pay with Transfer/EFT Operational
Virtual Account Numbers ? Operational
Mobile Money Operational
QR Operational
USSD Operational
Checkout Operational
Dashboard Operational
Transfers ? Operational
Webhooks ? Operational
Payment Page Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Past Incidents
Feb 21, 2024

No incidents reported today.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024
Resolved - This incident has been resolved.
Feb 17, 05:23 CET
Monitoring - Transactions are processing successfully again. We have re-enabled the channel and will continue to monitor.
Feb 17, 01:38 CET
Investigating - Scan to Pay and Snapscan transactions are currently failing in South Africa. The issue has been escalated to our 3rd party partners. We have disabled the channel while they attend to the issue.
Feb 17, 00:33 CET
Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024
Resolved - This incident has been resolved.
Feb 11, 00:00 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 21:10 CET
Investigating - Transfers to bank accounts in Nigeria might experience a slight delay due to a downtime from one of our technical partners.

There might also be a delay in confirmation of deposits for transactions, top ups and Dedicated Virtual Accounts.

We're working with them to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.

Feb 10, 17:47 CET
Feb 10, 2024
Feb 9, 2024

No incidents reported.

Feb 8, 2024
Completed - The scheduled maintenance has been completed.
Feb 8, 00:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 20:45 CET
Scheduled - Ukheshe has notified us that their maintenance from yesterday will be continued this evening.

The maintenance window will start on Wednesday, 7 February at 10:00 pm (SAST), and end on Thursday, 8 February at 01:00 am (SAST)

What does this mean for you?
During this period, you won't be able to accept payments from customers through SnapScan and Scan to Pay. Rest assured, you’ll still be able to accept payments via our other payment channels, including direct card payments and Ozow EFT.

To minimize the impact on ongoing transactions, the SnapScan and Scan to Pay payment options will be temporarily hidden from your customers from 09:45 pm on 7 February until 01:15 am on 8 February.

Feb 7, 09:17 CET
Feb 7, 2024
Completed - The scheduled maintenance has been completed.
Feb 7, 03:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 20:45 CET
Scheduled - We recently received an update from Ukheshe about a scheduled upgrade to their systems for 6 hours.

This upgrade will start on Tuesday, 6 February at 10:00 pm (SAST), and end on Wednesday, 7 February at 04:00 am (SAST)

What does this mean for you?
During this period, you won't be able to accept payments from customers through SnapScan and Scan to Pay. Rest assured, you’ll still be able to accept payments via our other payment channels, including direct card payments and Ozow EFT.

To minimize the impact on ongoing transactions, the SnapScan and Scan to Pay payment options will be temporarily hidden from your customers from 09:45 pm on 6 February until 04:15 am on 7 February.

Feb 1, 10:16 CET