Investigating - We are currently experiencing intermittent downtime for transactions into Wema virtual accounts, which affects our Dedicated Virtual Account (DVA) products.

Our team is actively investigating the issue and working to resolve it as quickly as possible. We will keep you informed and provide further updates once the issue is resolved.

Thank you for your patience and understanding during this time.

Mar 13, 2025 - 19:55 CET
API ? Operational
Transactions Degraded Performance
Cards Operational
Pay with Transfer/EFT Operational
Virtual Account Numbers ? Degraded Performance
Mobile Money Operational
QR Operational
USSD Operational
Direct Debit Operational
Checkout Operational
Dashboard Operational
Transfers ? Operational
Webhooks ? Operational
Payment Page Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Verve will undergo scheduled maintenance on their platforms between Saturday, 15 March 2025 and Sunday, 16 March 2025.

What does this mean for you?
During this window, Verve cards may be unavailable or experience intermittent downtime. You can still accept payments via other Card types like Mastercard or Visa and payment methods like Pay with Transfer, Bank, Direct Debit etc.

We’ll provide updates as the maintenance progresses and once we receive feedback that their services are fully restored. We apologise for any inconvenience and appreciate your patience.

Posted on Mar 14, 2025 - 18:19 CET
API Response Time
Fetching
Past Incidents
Mar 15, 2025

No incidents reported today.

Mar 14, 2025
Resolved - This incident has been resolved.
Mar 14, 16:42 CET
Investigating - Our partner, Telecel, is currently having a downtime on their platform, which is affecting mobile money transactions. As a result, most Telecel transactions are failing.

We're currently liaising with them to fix the issues and restore the service.

Mar 14, 10:11 CET
Mar 13, 2025

Unresolved incident: Nigeria: Downtime on Wema Virtual Accounts.

Mar 12, 2025
Resolved - The incident has been resolved. Thank you for your patience.
Mar 12, 22:23 CET
Monitoring - We have rolled out a fix and are monitoring the results
Mar 12, 21:46 CET
Update - The team is still in the process of implementing and rolling out a fix for the issue.

We again apologize for the inconvenience and appreciate your patience as we work to restore service.

Mar 12, 21:15 CET
Identified - Our team has isolated the root cause and are actively implementing a fix. Users are currently unable to access their dashboard, and existing sessions may get invalidated.

We apologize for the inconvenience and appreciate your patience as we work to restore service.

Mar 12, 19:37 CET
Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025
Resolved - This incident has been resolved.
Mar 9, 17:44 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 9, 15:42 CET
Investigating - We are seeing an increase in failure rates on cards issued by Zenith Bank. This is due to a downtime at the bank.

We have notified the Zenith bank team and are in close contact with them to resolve this issue as quickly as possible.

Mar 9, 09:51 CET
Mar 8, 2025

No incidents reported.

Mar 7, 2025
Completed - The scheduled maintenance has been completed.
Mar 7, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 22:00 CET
Scheduled - Due to some urgent maintenance, the Direct Debit account linking service will be temporarily unavailable today between 10:00 PM and 11:00 PM WAT. During this period, your customers will not be able to link their accounts for recurring payment.

However, initiating a direct debit charge will continue to work normally, same with all other payment channels. Normal operations will resume immediately after the maintenance is completed

Mar 7, 20:14 CET
Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

Mar 3, 2025
Resolved - This incident has been resolved.
Mar 3, 14:00 CET
Investigating - We are seeing an increase in failure rates on Cards issued by GTBank. This is due to a downtime on the bank's end.

We have notified the GTBank team and are in close contact with them to resolve this issue as quickly as possible.

Mar 3, 11:59 CET
Resolved - This incident has been resolved.
Mar 3, 11:29 CET
Investigating - Our partner, MTN, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most MTN transactions are failing.

We're currently liaising with them to fix the issues and restore the service. Please bear with us.

Mar 3, 09:38 CET
Mar 2, 2025

No incidents reported.

Mar 1, 2025

No incidents reported.