Update - We're currently observing a high rate of failures for card transactions issued by UBA, as well as transfers to UBA bank accounts. This is due to a downtime on UBA's end.

We've informed their team and are actively working with them to resolve the issue as quickly as possible. We'll share an update once it's been resolved.

May 10, 2025 - 10:54 CET
Investigating - We're currently observing a high rate of failures for card transactions issued by UBA, as well as transfers to UBA bank accounts. This is due to a downtime on UBA's end.

We've informed their team and are actively working with them to resolve the issue as quickly as possible. We'll share an update once it's been resolved.

May 10, 2025 - 10:48 CET
Monitoring - We're seeing improved stability with Direct Debit on Zenith Bank, while Union Bank is still being monitored. We'll share further updates as more information becomes available.
May 09, 2025 - 12:50 CET
Investigating - We're currently experiencing downtimes from Zenith Bank and Union Bank, affecting Direct Debit.

As a result, you may encounter errors when attempting to debit accounts from either bank.

What does this mean for you?
- Attempts to charge bank accounts issued by Zenith Bank and Union Bank via Direct Debit may fail.
- Direct Debit via other banks remain unaffected.
- Cards issued by both Zenith bank and Union bank are also unaffected

We're actively monitoring the situation and will provide updates as we receive more information from our banking partners.

May 08, 2025 - 12:45 CET
Investigating - Bank transfers to First National Bank accounts are failing due to an ongoing issue with the bank’s internal systems.

First National Bank & GhIPSS teams have been engaged to restore the service as quickly as possible. We will provide an update as soon as it has been resolved.

May 06, 2025 - 09:02 CET
API ? Operational
Transactions Degraded Performance
Cards Degraded Performance
Pay with Transfer/EFT Degraded Performance
Virtual Account Numbers ? Operational
Mobile Money Operational
QR Operational
USSD Operational
Direct Debit Degraded Performance
Checkout Operational
Dashboard Operational
Transfers ? Degraded Performance
Webhooks ? Operational
Payment Page Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
May 12, 2025

No incidents reported today.

May 11, 2025

No incidents reported.

May 10, 2025

Unresolved incident: Nigeria: United Bank for Africa(UBA) downtime.

May 9, 2025

Unresolved incident: Nigeria: Downtime on Zenith Bank and Union Bank Direct Debit Transactions.

May 8, 2025
Resolved - This incident has been resolved.
May 8, 23:26 CET
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 21:55 CET
Investigating - We are experiencing delays in confirming deposits for transactions, top-ups and payments made to Paystack Titan Virtual Accounts.

We're working to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.

May 8, 20:47 CET
Resolved - This incident has been resolved.
May 8, 11:55 CET
Monitoring - The service has been restored. We will continue to monitor.
May 8, 11:22 CET
Identified - Our partner is experiencing networking issues. Their technical team is actively working to resolve the issue as quickly as possible.
May 8, 09:49 CET
Investigating - Paystack South Africa is currently experiencing technical issues resulting in timeouts on our SnapScan and Scan to Pay payment channels. The matter has been escalated to our service providers, who are actively working to resolve the issue.

To ensure a smoother checkout experience and avoid any inconvenience, we have temporarily disabled these payment options. We will reinstate them as soon as normal service is restored.

May 8, 09:14 CET
May 7, 2025
Resolved - This incident has been resolved.
May 7, 13:53 CET
Identified - Our partner, MTN, is currently experiencing downtime on their platform, which is affecting mobile money transactions. As a result, most MTN transactions are failing. We're currently liaising with them to fix the issues and restore the service. Please bear with us.
May 7, 11:03 CET
Resolved - This incident has been resolved.
May 7, 00:00 CET
Investigating - Transfers to Wema Bank accounts in Nigeria might experience a slight delay due to a downtime with the bank.

There might also be a delay in confirming deposits for transactions made to Wema Virtual Account numbers.

We're working to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.

May 6, 23:54 CET
May 6, 2025
Resolved - This incident has been resolved.
May 6, 14:34 CET
Investigating - Direct Debit is currently down across all banks.

As a result, attempts to debit already-linked accounts are failing.

We are working closely with the service provider to investigate the issue and will share updates soon.

May 3, 09:13 CET
Resolved - This incident has been resolved.
May 6, 13:27 CET
Investigating - Transfers to bank accounts in Nigeria might experience a slight delay due to a downtime with Nigeria's central Transfers Switch.

There might also be a delay in confirming deposits for transactions, top-ups and payments made to Virtual Account numbers.

We're working to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.

May 6, 11:10 CET
Resolved - This incident has been resolved.
May 6, 12:57 CET
Investigating - We are seeing an increase in failure rates on Cards issued by First Bank and Guarantee Trust Bank.

We are working in close contact with the service provider to resolve this issue as quickly as possible, we will provide an update as soon as it has been resolved.

May 3, 20:32 CET
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025
May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025
Resolved - This incident has been resolved.
Apr 30, 16:50 CET
Investigating - We are seeing an increase in failure rates on Cards issued by Guaranty Trust Bank. This is due to a downtime on the Bank's end.

We have notified the GTBank team and are in close contact with them to resolve this issue as quickly as possible, we will provide an update as soon as it has been resolved.

Apr 30, 14:30 CET
Resolved - This incident has been resolved.
Apr 30, 07:42 CET
Monitoring - We are seeing improvements in Access Bank transfers.

However, one-time card transactions are experiencing continued degradation in performance.

We will continue to monitor the results as we work closely with the Access Bank team.

Apr 29, 11:53 CET
Investigating - We are seeing an increase in failure rate on Access card services and transfers.

This is due to a ongoing maintenance on the bank's end.

We have notified the Access Bank team and are in close contact with them to resolve this issue as quickly as possible.

Apr 28, 09:36 CET
Apr 29, 2025
Apr 28, 2025