Update - We're currently observing a high rate of failures for card transactions issued by UBA, as well as transfers to UBA bank accounts. This is due to a downtime on UBA's end.
We've informed their team and are actively working with them to resolve the issue as quickly as possible. We'll share an update once it's been resolved.
May 10, 2025 - 10:54 CET
Investigating - We're currently observing a high rate of failures for card transactions issued by UBA, as well as transfers to UBA bank accounts. This is due to a downtime on UBA's end.
We've informed their team and are actively working with them to resolve the issue as quickly as possible. We'll share an update once it's been resolved.
May 10, 2025 - 10:48 CET
Monitoring - We're seeing improved stability with Direct Debit on Zenith Bank, while Union Bank is still being monitored. We'll share further updates as more information becomes available.
May 09, 2025 - 12:50 CET
Investigating - We're currently experiencing downtimes from Zenith Bank and Union Bank, affecting Direct Debit.
As a result, you may encounter errors when attempting to debit accounts from either bank.
What does this mean for you? - Attempts to charge bank accounts issued by Zenith Bank and Union Bank via Direct Debit may fail. - Direct Debit via other banks remain unaffected. - Cards issued by both Zenith bank and Union bank are also unaffected
We're actively monitoring the situation and will provide updates as we receive more information from our banking partners.
May 08, 2025 - 12:45 CET
Investigating - Bank transfers to First National Bank accounts are failing due to an ongoing issue with the bank’s internal systems.
First National Bank & GhIPSS teams have been engaged to restore the service as quickly as possible. We will provide an update as soon as it has been resolved.
May 06, 2025 - 09:02 CET
Resolved -
This incident has been resolved.
May 8, 11:55 CET
Monitoring -
The service has been restored. We will continue to monitor.
May 8, 11:22 CET
Identified -
Our partner is experiencing networking issues. Their technical team is actively working to resolve the issue as quickly as possible.
May 8, 09:49 CET
Investigating -
Paystack South Africa is currently experiencing technical issues resulting in timeouts on our SnapScan and Scan to Pay payment channels. The matter has been escalated to our service providers, who are actively working to resolve the issue.
To ensure a smoother checkout experience and avoid any inconvenience, we have temporarily disabled these payment options. We will reinstate them as soon as normal service is restored.
May 8, 09:14 CET
Resolved -
This incident has been resolved.
May 7, 13:53 CET
Identified -
Our partner, MTN, is currently experiencing downtime on their platform, which is affecting mobile money transactions. As a result, most MTN transactions are failing. We're currently liaising with them to fix the issues and restore the service. Please bear with us.
May 7, 11:03 CET
Resolved -
This incident has been resolved.
May 6, 12:57 CET
Investigating -
We are seeing an increase in failure rates on Cards issued by First Bank and Guarantee Trust Bank.
We are working in close contact with the service provider to resolve this issue as quickly as possible, we will provide an update as soon as it has been resolved.
May 3, 20:32 CET
Resolved -
This incident has been resolved.
Apr 30, 16:50 CET
Investigating -
We are seeing an increase in failure rates on Cards issued by Guaranty Trust Bank. This is due to a downtime on the Bank's end.
We have notified the GTBank team and are in close contact with them to resolve this issue as quickly as possible, we will provide an update as soon as it has been resolved.
Apr 30, 14:30 CET