Paystack Status

Nigeria: Delay in Direct Debit Account Linking

Monitoring - We're closely monitoring the situation and will share an update as soon as it's resolved.
Apr 16, 2025 - 12:38 CET

Investigating - We're currently experiencing delays with the Direct Debit account linking service due to an issue with one of our partners.

What this means:
Customers may be unable to link new bank accounts at this time, or may notice delays during the linking process.
Previously linked accounts remain unaffected and can still be charged as usual.

We're actively working with our partner to resolve this and will share updates as soon as we have more information.
Apr 16, 2025 - 11:09 CET

API Operational

Transactions Degraded Performance

Cards Operational

Pay with Transfer/EFT Operational

Virtual Account Numbers Operational

Mobile Money Operational

QR Operational

USSD Operational

Direct Debit Degraded Performance

Checkout Operational

Dashboard Operational

Transfers Operational

Webhooks Operational

Payment Page Operational

Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Apr 18, 2025

No incidents reported today.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

South Africa: Nedbank/Visa Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 05:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 CET

Scheduled - Our payment partners, Visa and Nedbank, have notified us of planned maintenance on Wednesday, 16 April 2025 between 01:00 and 06:00 SAST.

What you can expect:
During this change window there will be downtime of 30 to 60 minutes which may affect Visa card transactions only.

There is redundancy in place and traffic will be re-routed where possible to minimise any impact.
Mastercard and Amex cards, Apple Pay and EFT payment methods will remain unaffected.

Should you have any questions, please contact us at support@paystack.com.
Apr 11, 09:59 CET

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

Nigeria: United Bank for Africa(UBA) downtime

Resolved - This incident has been resolved.
Apr 7, 07:57 CET

Update - We are continuing to investigate this issue.
Apr 7, 07:56 CET

Investigating - We're currently observing a high rate of failures for card transactions issued by UBA, as well as transfers to UBA bank accounts. This is due to a downtime on UBA's end.

We've informed their team and are actively working with them to resolve the issue as quickly as possible. We'll share an update once it's been resolved.
Apr 7, 07:52 CET

Nigeria: Delay in Completing Transfers to Wema Bank

Resolved - This incident has been resolved.
Apr 7, 07:42 CET

Investigating - Transfers to Wema Bank accounts in Nigeria might experience a slight delay due to degradation on the bank's system.

There might also be a delay in confirming deposits for transactions made to Wema Virtual Account numbers.

We're working to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.
Apr 5, 16:40 CET

South Africa: Nedbank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 02:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 CET

Scheduled - Our acquiring partner, Nedbank, will be conducting scheduled network maintenance on Sunday, 6 April 2025, starting at 22:00 and concluding at 03:00 on Monday, 7 April 2025 (SAST).

What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions on the network during the maintenance window.

Should you have any questions or concerns, please reach out to us on support@paystack.com
Apr 4, 15:06 CET

Apr 6, 2025

Apr 5, 2025

Nigeria: Delayed Paystack Titan inward transfers

Resolved - This incident has been resolved.
Apr 5, 16:37 CET

Investigating - We're currently experiencing delays with bank transfers to Paystack Titan accounts.

Our team is actively investigating the issue and working to resolve it as quickly as possible.

We'll share an update once it's been fully resolved.
Apr 3, 14:15 CET

Apr 4, 2025

South Africa: Capitec-issued card failing 3DS

Resolved - This incident has been resolved.
Apr 4, 16:05 CET

Monitoring - We've seen an improvement in success rates for Capitec-issued cards. We will continue to monitor.
Apr 4, 15:24 CET

Investigating - 3DS transactions are currently failing for Capitec-issued cards. The issue has been escalated to our 3rd-party partners.
Apr 4, 10:46 CET

Kenya: Degraded M-PESA service.

Resolved - This incident has been resolved.
Apr 4, 14:58 CET

Update - We are continuing to work on fixing the issue. In the meantime, kindly ask your customers to use the M-PESA Paybill Option to complete transactions.
Apr 4, 14:06 CET

Identified - We have noted an increased failure on M-PESA STK Push transactions. The M-PESA team is working on troubleshooting the issue and restore services as soon as possible.
Apr 4, 13:36 CET