Paystack Status

Partial System Outage

API Operational

Transactions Operational

Cards Operational

Pay with Transfer/EFT Operational

Virtual Account Numbers Operational

Mobile Money Operational

QR Operational

USSD Operational

Direct Debit Operational

Checkout Operational

Dashboard Major Outage

Transfers Operational

Webhooks Operational

Payment Page Operational

Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

South Africa: Scan to Pay Maintenance Sep 17, 2024 00:00-00:30 CET

Our payment partner, EFT Corporation, will be conducting planned maintenance from 1:00 - 1:30 SAST on 17 September 2024.

What does this mean for you?
There may be periods of intermittent downtime during the maintenance window when you won't be able to accept payments from customers through SnapScan and Scan to Pay. Rest assured, you'll still be able to accept payments as usual via our other payment channels, including direct card payments and Ozow EFT.
Posted on Sep 13, 2024 - 16:22 CET

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Sep 16, 2024

No incidents reported today.

Sep 15, 2024

South Africa: Scan to Pay Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 02:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:00 CET

Scheduled - Our payment partner, EFT Corporation, will be conducting planned maintenance from 2:00 - 3:00 SAST on 15 September 2024.

What does this mean for you?
There may be periods of intermittent downtime during the maintenance window when you won't be able to accept payments from customers through SnapScan and Scan to Pay. Rest assured, you'll still be able to accept payments as usual via our other payment channels, including direct card payments and Ozow EFT.
Sep 13, 15:52 CET

Sep 14, 2024

No incidents reported.

Sep 13, 2024

Global: Manual payout delays

Resolved - This issue has been resolved. All businesses should now see their payouts reflected in their balances (for Nigerian businesses) or deposited into their bank accounts (for businesses in other countries).

If you continue to experience any issues, please contact our support team at support@paystack.com, and we’ll be happy to assist.
Sep 13, 14:40 CET

Identified - We have identified the issue causing manual payout delays and are currently implementing a fix. This will ensure that payouts for businesses in Nigeria are correctly applied to their balances.

For businesses outside Nigeria, our treasury team has successfully settled all pending manual payouts directly into bank accounts to minimize further delays. As a result, balances for these transactions will not be updated today but will reflect tomorrow once the fix is fully implemented.

Starting tomorrow, payouts across all markets will be processed and reflected in balances as usual.

Thank you for your patience as we work to resolve this issue.
Sep 13, 14:01 CET

Investigating - We are currently investigating an issue causing delays in manual payouts for some businesses. Our engineering team is actively working on a solution, and we expect to resolve the issue shortly. Thank you for your patience as we work to restore full functionality.
Sep 13, 11:01 CET

Sep 12, 2024

Nigeria: Outage on Paystack Direct Debit

Resolved - This incident has been resolved.
Sep 12, 16:39 CET

Monitoring - We are pleased to inform you that the Paystack Direct Debit service is improving. The issue with our partner has been resolved and we are monitoring the performance closely. Thank you for your patience and understanding during this period. If you encounter any further issues, please do not hesitate to reach out
Sep 12, 11:03 CET

Update - We are continuing to investigate this issue.
Sep 11, 15:28 CET

Investigating - We have identified an outage with NIBSS affecting the Paystack Direct Debit and Account linking services. We are actively working with the NIBSS team to resolve the issue. We apologize for any inconvenience this may cause and will provide an update as soon as the service is restored.
Sep 11, 10:02 CET

South Africa: Scan to Pay Maintenance

Completed - The scheduled maintenance has been completed.
Sep 12, 01:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:00 CET

Scheduled - Our payment partner, EFT Corporation, will be conducting planned maintenance from 2:00 - 2:30 SAST on 12 September 2024.

What does this mean for you?
There may be periods of intermittent downtime during the maintenance window when you won't be able to accept payments from customers through SnapScan and Scan to Pay. Rest assured, you'll still be able to accept payments as usual via our other payment channels, including direct card payments and Ozow EFT.
Sep 11, 15:58 CET

Sep 11, 2024

Nigeria: Delay in Completing Transfers

Resolved - This incident has been resolved.
Sep 11, 16:31 CET

Update - We are continuing to investigate this issue.
Sep 11, 16:27 CET

Investigating - Transfers to bank accounts in Nigeria might experience a slight delay due to a downtime with Nigeria's central switch.

There might also be a delay in confirming deposits for transactions, top-ups and payments made to Dedicated Virtual Account numbers.

We're working to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.
Sep 11, 12:10 CET

Sep 10, 2024

Nigeria: Delay in completing Transfers

Resolved - This incident has been resolved.
Sep 10, 13:04 CET

Investigating - We just received notice from Nigeria's central switch that they will be undergoing system maintenance thus Transfers to bank accounts in Nigeria might experience a slight delay.

There might also be a delay in confirming deposits for transactions, top-ups and payments made to Dedicated Virtual Account numbers.

We are in close contact with them to ensure this is completed as soon as possible and will provide an update once done.
Sep 10, 12:05 CET

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

Global: Scheduled Database Maintenance with Downtime

Completed - All services have been restored and are operational. We’re marking this activity as successful and complete.
Sep 7, 05:23 CET

Verifying - The maintenance activity is complete, and the platform is back online. We're now in the monitoring phase to ensure everything is stable.
Sep 7, 05:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 03:00 CET

Scheduled - We've scheduled an essential maintenance exercise to upgrade our databases, ensuring improved security and reliability.

This exercise will require the Paystack platform to be offline for 2.5 hours on Saturday, September 7th, 2024, between 2 am - 4:30 am (GMT) / 3 am - 5:30 am (WAT) / 4 am - 6:30 am (SAST) / 5 am - 7:30 am (EAT).

During this maintenance window, customers will be unable to pay through all Paystack payment channels and you will not be able to sign into the Paystack Dashboard or Paystack Merchant App for iOS and Android. No transactions will be processed or queued, and all scheduled processes will not run.

We chose this date and time because we've found that this period historically has the lowest transaction volumes for most merchants, across all countries.

We sincerely apologise for the inconvenience. This is a routine exercise to ensure that we continue to deliver a great experience to you. Once the maintenance is complete, all services will be restored, and everything will remain the same on your end. Nothing changes. We'll make sure to let you know right after the maintenance has been completed.

If you have any questions, please don't hesitate to contact our support team at support@paystack.com.
Sep 3, 11:26 CET

Sep 6, 2024

Ghana: Partner downtimes impacting mobile money transactions

Resolved - This incident has been resolved.
Sep 6, 15:55 CET

Investigating - Our partner, MTN, is currently experiencing an unexpected downtime on their USSD platform. This is affecting mobile money transactions. Prompts to complete and confirm transactions are delayed.

We're currently liaising with them to fix the issues and restore the service and will provide an update as soon as possible
Sep 6, 11:34 CET

Sep 5, 2024

Nigeria: Delay in Completing Transfers

Resolved - This incident has been resolved.
Sep 5, 08:19 CET

Investigating - Transfers to bank accounts in Nigeria might experience a slight delay due to downtime from one of our technical partners.

There might also be a delay in confirming deposits for transactions, top-ups and payments made to Dedicated Virtual Account numbers.

We're working with them to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.
Sep 4, 18:51 CET

Sep 4, 2024

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.