Partially Degraded Service
API ? Operational
Transactions Operational
Cards Operational
Pay with Transfer/EFT Operational
Virtual Account Numbers ? Operational
Mobile Money Operational
QR Operational
Checkout Operational
Dashboard Operational
Transfers ? Operational
Webhooks ? Operational
Payment Page Operational
Website Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Past Incidents
Mar 28, 2023

No incidents reported today.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Resolved - This incident has been resolved.
Mar 23, 16:38 CET
Identified - We have an increased failure rate for card transactions in South Africa. The issue has been identified and fix is being rolled out.
Mar 23, 16:10 CET
Mar 22, 2023
Resolved - This incident has been resolved.
Mar 22, 09:19 CET
Update - As of Mar 17, 2023, we received a downtime notice from the central switch responsible for most inter-bank transfers, which led to delays in resolving transfers on our platform. We’re still working with them to address it and will provide updates as they become available
Mar 20, 19:29 CET
Identified - We have received a downtime notice from the central switch responsible for most inter-bank transfers which has led to delays in resolving transfers on our platform. We're working with them to address it and will provide updates as they become available
Mar 17, 12:04 CET
Monitoring - A fix has been implemented and nearly all transfers are now successful except a few handful which we're looking into
Mar 17, 09:08 CET
Update - We are still following up on this issue and we haven't seen any improvements yet as more transfers on our system are still pending. We sincerely apologize for the experience.
Mar 16, 14:39 CET
Identified - Transfers to bank accounts in Nigeria might experience a slight delay due to a downtime from one of our technical partners. We're working with them to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.
Mar 15, 16:45 CET
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Mar 19, 2023
Resolved - This incident has been resolved.
Mar 19, 05:05 CET
Monitoring - Bankserv is currently performing maintenance on 3D Secure servers. Transactions are processing at the moment, but we have seen an increase in 3D Secure errors. Maintenance is set to conclude at 5:00 CET. We will continue to monitor.
Mar 19, 01:23 CET
Mar 18, 2023

No incidents reported.

Mar 17, 2023
Mar 16, 2023
Mar 15, 2023
Completed - The scheduled maintenance has been completed.
Mar 15, 02:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:01 CET
Scheduled - MTN will be performing routine maintenance activities on their infrastructure. We anticipate that this will impact transactions and transfers for the duration of the scheduled maintenance periods.
Mar 10, 18:35 CET
Mar 14, 2023
Completed - The scheduled maintenance has been completed.
Mar 14, 20:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 19:32 CET
Scheduled - Nedbank will be performing routine networking maintenance. We don't anticipate an impact on transactions.
Mar 14, 07:57 CET