Paystack - Notice history

There is an elevated rate of timeouts affecting Direct Debit from the Central Switch. This affects charging already linked accounts and linking new accounts. We are working with them to improve performance.

We are seeing an elevated number of 3D secure transaction declines. We are investigating the issue.

We’re currently investigating an issue affecting incoming credit requests to Paystack Titan accounts.

You may experience delays in completing payments using bank transfer, making transfers to Paystack Titan dedicated accounts and generating new Paystack Titan managed accounts.

We're working to resolve this as quickly as possible and will share updates as soon as we have them.

We apologise for any inconvenience this might cause.

We’re currently investigating an issue affecting incoming credit requests to Paystack Titan accounts.

You may experience delays in completing payments using bank transfer, making transfers to Paystack Titan dedicated accounts and generating new Paystack Titan managed accounts.

We're working to resolve this as quickly as possible and will share updates as soon as we have them.

We apologise for any inconvenience this might cause.

We are experiencing degraded performance on card transactions routed through one of our primary switching partners, resulting in an increased rate of failed transactions.

While this disruption may affect card payments generally, transactions initiated with Verve cards are currently experiencing the highest impact.

We have escalated the issue to our partner and are actively working with them on a resolution.

We are currently experiencing degraded performance on our transfer service due to downtime affecting one of our major transfer partners. As a result, some transfer transactions may fail or experience delays.

Our team is actively engaged with the provider and working to restore full service as quickly as possible. We’ll continue to share updates as more information becomes available.

The Central Switch is experiencing a degraded service, causing high resolution times for bank transfers. This is an industry-wide issue affecting multiple institutions, and their team is currently working on a resolution.

We are monitoring the situation closely.

Success rates have returned to normal.

We are currently observing an increase in failures on transactions made with Zenith Bank cards. This is as a result of a bank downtime and we are working with the Zenith Bank team to resolve the issue as quickly as possible.

We apologize for any inconvenience this might cause.

We're currently experiencing intermittent issues with MTN Mobile Money transactions due to USSD push failures on MTN's platform. As a result, some customers may not receive the USSD prompt to authorize their payments, causing transactions to fail.

Our team is in active communication with MTN, and we are working closely with them to restore full service as quickly as possible. We'll share further updates as soon as they are available.