Paystack - Nigeria: Downtime on transactions with Nigerian-issued cards – Incident details

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Nigeria: Downtime on transactions with Nigerian-issued cards

ResolvedMajor outage2 hours 21 minutes

Affected

Transactions

Major outage from 11:47 AM to 12:41 PM, Degraded performance from 12:41 PM to 2:09 PM

NIGERIA

Major outage from 11:47 AM to 12:41 PM, Degraded performance from 12:41 PM to 2:09 PM

Cards

Major outage from 11:47 AM to 12:41 PM, Degraded performance from 12:41 PM to 2:09 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Issue had been rectified by the downstream provider and we are currently monitoring the result.

  • InvestigatingUTC

    We are currently observing a higher than usual failure rate on transactions made with cards issued by Nigerian banks as a result of a processor downtime.

    As a result, transactions made with such cards may fail. We are working with our processing partner to resolve the issue as quickly as possible and we will provide updates as soon as normal service is restored.

    We apologize for any inconvenience this may cause.