Paystack - Nigeria: Downtime on transactions with Nigerian-issued cards – Incident details

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Nigeria: Downtime on transactions with Nigerian-issued cards

ResolvedMajor outage2 hours 28 minutes

Affected

Transactions

Under maintenance from 8:36 AM to 8:37 AM, Major outage from 8:37 AM to 11:04 AM

NIGERIA

Under maintenance from 8:36 AM to 8:37 AM, Major outage from 8:37 AM to 11:04 AM

Cards

Under maintenance from 8:36 AM to 8:37 AM, Major outage from 8:37 AM to 11:04 AM

  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are currently investigating this incident.

  • InvestigatingUTC

    We are currently observing a higher than usual failure rate on transactions made with cards issued by Nigerian banks as a result of a processor downtime.

    As a result, transactions made with such cards may fail. We are working with our processing partner to resolve the issue as quickly as possible and we will provide updates as soon as normal service is restored.

    We apologize for any inconvenience this may cause.