Paystack - Nigeria: Increased Failures on Transactions with Ecobank Cards – Incident details

Nigeria: Increased Failures on Transactions with Ecobank Cards

ResolvedMajor outage20 hours 9 minutes

Affected

Transactions

Major outage from 11:58 AM to 8:07 AM

NIGERIA

Major outage from 11:58 AM to 8:07 AM

Cards

Major outage from 11:58 AM to 8:07 AM

  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently observing a higher than usual failure rate on transactions made with Ecobank cards as a result of an issue with our processing partner.

    Transactions made with cards issued by other banks are not affected. As a result, payments made with Ecobank cards may fail.

    We are working with our processing partner to resolve the issue as quickly as possible and we will provide updates as soon as normal service is restored.

    We apologize for any inconvenience this may cause.