Paystack - Notice history

Mobile Money experiencing degraded performance

99.88% uptime

API - Operational

99.99% uptime
Feb 2026 · 100.0%Mar · 99.96%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Website - Operational

99.99% uptime
Feb 2026 · 100.0%Mar · 99.96%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Webhooks - Operational

99.43% uptime
Feb 2026 · 98.25%Mar · 99.96%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Refunds - Operational

99.99% uptime
Feb 2026 · 100.0%Mar · 99.96%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Email Exports - Operational

99.99% uptime
Feb 2026 · 100.0%Mar · 99.96%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026
99.44% uptime
99.88% uptime
99.99% uptime

Checkout - Operational

99.98% uptime
Feb 2026 · 100.0%Mar · 99.95%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Dashboard - Operational

99.99% uptime
Feb 2026 · 100.0%Mar · 99.96%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Payment Page - Operational

99.99% uptime
Feb 2026 · 100.0%Mar · 99.96%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Notice history

View current status

Apr 2026

Delays in Receiving Topups to Titan PT Accounts
ResolvedDegraded performance95 hours 21 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are experiencing a delay with receiving Topups into Titan PT accounts as a result of a bank downtime. As a result, inflows into these accounts might take some time to be applied.

    We're working with the bank to resolve this issue as quickly as possible and will provide an update as soon as possible.

    Inflows into Paystack Titan and Wema accounts for Pay with Transfer (PwT) and Dedicated Virtual Accounts (DVA) remain unaffected

Paystack Dashboard
ResolvedDegraded performance240 hours 27 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We have narrowed down the cause of the login issues and confirmed that this disruption is affecting a small number of merchants.

    Our team is currently finalizing a fix. We will provide a further update as soon as service is fully restored.

  • Investigating
    UTC
    Investigating

    Some merchants are currently experiencing difficulties logging in to their Dashboard. We are investigating the issue and working on a fix. We will share further updates here shortly.

Ghana: MTN System Downtime
ResolvedMajor outage5 hours 39 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with MTN Mobile Money transactions due to downtime on MTN’s platform. This is causing most MTN Mobile Money payments to fail.

    Our team is in active communication with MTN, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

APR21
South Africa: Nedbank Scheduled Maintenance
CompletedMaintenance3 hours
  • Completed
    April 21, 2026 at 11:30 PMUTC
    Completed
    April 21, 2026 at 11:30 PMUTC
    Maintenance has completed successfully
  • In progress
    April 21, 2026 at 8:30 PMUTC
    In progress
    April 21, 2026 at 8:30 PMUTC
    Maintenance is now in progress
  • Planned
    April 21, 2026 at 8:30 PMUTC
    Planned
    April 21, 2026 at 8:30 PMUTC

    Our acquiring partner, Nedbank, will be conducting scheduled maintenance on Tuesday,​ 21 April​ 2026, starting at 22:30 and concluding ​a​t 01:30 on Wednesday, 22 April (SAST).

    What does this mean for you?
    Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions on the network during the maintenance window.

    Should you have any questions or concerns, please reach out to us on support@paystack.com

APR20
CIV: MTN Maintenance
CompletedMaintenance6 hours
  • Completed
    April 21, 2026 at 4:00 AMUTC
    Completed
    April 21, 2026 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    April 20, 2026 at 10:00 PMUTC
    In progress
    April 20, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    April 20, 2026 at 10:00 PMUTC
    Planned
    April 20, 2026 at 10:00 PMUTC

    MTN will undergo a system maintenance from 20th April 2026 22:00 to 21st April 2026 04:00 GMT.

    During that time, customers using MTN to make payments via Paystack might experience some service disruption.

    However, other payment methods such as cards, Apple Pay, and other mobile money services, will not be affected.

Mar 2026

Nigeria: Paystack Titan Downtime
ResolvedMajor outage42 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We’re currently experiencing an issue affecting Pay with Transfer on Paystack Checkout, and some customers may be unable to complete payments using that option.

    Kindly have your customers complete payments via alternative methods such as Bank, Card, or Zap, etc

    We’re investigating this urgently and apologise for the inconvenience.

Ghana: MTN System Downtime
ResolvedMajor outage15 hours 36 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with MTN Mobile Money transactions due to downtime on MTN’s platform. This is causing most MTN Mobile Money payments to fail.

    Our team is in active communication with MTN, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

Nigeria: Paystack Direct Debit
ResolvedMajor outage95 hours 18 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We are continuing to address the disruption affecting Direct Debit services.

    Existing payment authorizations remain functional, however, users will encounter errors when attempting to link new accounts or establish new mandates. Our team is focused on restoring the registration service for new mandates as a priority.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue that is preventing users from linking new Direct Debit accounts and processing payment attempts.

Ghana: MTN Intermittent Downtime
ResolvedDegraded performance84 hours 46 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with MTN Mobile Money transactions due to intermittent downtime on MTN’s platform. This is causing a percentage of MTN Mobile Money payments to fail.

    Our team is in active communication with MTN, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

Paystack Checkout Downtime
ResolvedMajor outage3 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently experiencing a downtime affecting the Paystack Checkout. As a result, customers might be unable to load the Checkout pages to complete payments.

    We are currently investigating and apologize for any inconvenience this might cause.

Feb 2026

Nigeria: Paystack Direct Debit Downtime
ResolvedMajor outage9 hours 26 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    The Central Switch is experiencing an issue causing Direct Debit account linking and payment attempts to fail. We are in communication with them to restore service as soon as possible.

Impact on Webhooks Processing
ResolvedMajor outage11 hours 43 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    Root cause of the issue has been identified and a fix is in progress.

  • Investigating
    UTC
    Investigating

    Please note that we're currently investigating an issue affecting regular processing of our webhooks.

FEB25
Ghana: MTN Maintenance
CompletedMaintenance6 hours
  • Completed
    February 26, 2026 at 5:00 AMUTC
    Completed
    February 26, 2026 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    February 25, 2026 at 11:00 PMUTC
    In progress
    February 25, 2026 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    February 25, 2026 at 11:00 PMUTC
    Planned
    February 25, 2026 at 11:00 PMUTC

    MTN will undergo a system maintenance from 25th February 2026 23:00 to 26th February 2026 05:00 GMT.

    During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.

    However, other payment methods such as pay with bank transfer, cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.

FEB20
South Africa: Nedbank Scheduled Maintenance
CompletedMaintenance6 hours
  • Completed
    February 21, 2026 at 4:00 AMUTC
    Completed
    February 21, 2026 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    February 20, 2026 at 10:00 PMUTC
    In progress
    February 20, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    February 20, 2026 at 10:00 PMUTC
    Planned
    February 20, 2026 at 10:00 PMUTC

    Our acquiring partner, Nedbank, will be conducting scheduled maintenance on Saturday,​ 21 February​ 2026, starting at 00:00 and concluding ​a​t 06:00 (SAST).

    What does this mean for you?
    Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions on the network during the maintenance window.

    Should you have any questions or concerns, please reach out to us on support@paystack.com

FEB19
Ghana: Telecel Maintenance
CompletedMaintenance2 hours 20 minutes
  • Completed
    February 20, 2026 at 1:20 AMUTC
    Completed
    February 20, 2026 at 1:20 AMUTC
    Maintenance has completed successfully
  • In progress
    February 19, 2026 at 11:00 PMUTC
    In progress
    February 19, 2026 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    February 19, 2026 at 11:00 PMUTC
    Planned
    February 19, 2026 at 11:00 PMUTC

    Our mobile money partner Telecel will undergo a system maintenance from 19th February 2026 11:00 PM GMT to 20th February 2026 01:20AM GMT.

    During that time, customers using Telecel to make payments and receive disbursements via Paystack might experience some service disruption.

    However, other payment methods such as pay with bank transfer, cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.

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