Paystack - Nigeria: Paystack Direct Debit – Incident details

Experiencing partially degraded performance

Show current status

Nigeria: Paystack Direct Debit

ResolvedMajor outage95 hours 18 minutes

Affected

Transactions

Major outage from 10:03 AM to 9:28 AM, Partial outage from 9:28 AM to 9:21 AM

NIGERIA

Major outage from 10:03 AM to 9:28 AM, Partial outage from 9:28 AM to 9:21 AM

Direct Debit

Major outage from 10:03 AM to 9:28 AM, Partial outage from 9:28 AM to 9:21 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We are continuing to address the disruption affecting Direct Debit services.

    Existing payment authorizations remain functional, however, users will encounter errors when attempting to link new accounts or establish new mandates. Our team is focused on restoring the registration service for new mandates as a priority.

  • InvestigatingUTC

    We are currently investigating an issue that is preventing users from linking new Direct Debit accounts and processing payment attempts.