Paystack - Ghana: MTN Intermittent USSD push downtime – Incident details

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Ghana: MTN Intermittent USSD push downtime

ResolvedDegraded performance16 hours 37 minutes

Affected

Transactions

Degraded performance from 4:00 PM to 7:39 PM, Operational from 7:39 PM to 8:37 AM

GHANA

Degraded performance from 4:00 PM to 7:39 PM, Operational from 7:39 PM to 8:37 AM

Mobile Money

Degraded performance from 4:00 PM to 7:39 PM, Operational from 7:39 PM to 8:37 AM

Transfers

Degraded performance from 4:00 PM to 7:39 PM, Operational from 7:39 PM to 8:37 AM

GHANA

Degraded performance from 4:00 PM to 7:39 PM, Operational from 7:39 PM to 8:37 AM

Mobile Money

Degraded performance from 4:00 PM to 7:39 PM, Operational from 7:39 PM to 8:37 AM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We're currently experiencing intermittent issues with MTN Mobile Money transactions due to USSD push failures on MTN's platform. As a result, some customers may not receive the USSD prompt to authorize their payments, causing transactions to fail.

    Our team is in active communication with MTN, and we are working closely with them to restore full service as quickly as possible. We'll share further updates as soon as they are available.