Paystack - Notice history

Cards experiencing partial outage

100% - uptime

API - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Website - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Webhooks - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Refunds - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Email Exports - Degraded performance

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025
100% - uptime
100% - uptime
100% - uptime

Checkout - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Dashboard - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Payment Page - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

South Africa: Degraded 3DS performance for Capitec cards
  • Resolved
    Resolved

    Success rates have returned to normal since 9:27 SAST.

  • Investigating
    Investigating

    We are seeing an increased rate of failure for 3DS transactions using Capitec-issued cards. The issue has been escalated to our 3rd-party partners.

Nigeria: Outage on Paystack Direct Debit
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Direct Debit is currently unavailable across all banks. Debits on already‑linked accounts are failing. Our team is investigating with the service provider and will provide updates shortly.

Nigeria: Downtime on Zenith Bank Transactions
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are seeing an increase in failure rates on Zenith Bank transactions. This is due to a downtime at the bank. We have notified the Zenith bank team and are in close contact with them to resolve this issue as quickly as possible.

Ghana: Telecel System Downtime
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Our partner, Telecel, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service.

Ghana: MTN Maintenance
  • Completed
    June 26, 2025 at 5:00 AM
    Completed
    June 26, 2025 at 5:00 AM

    The scheduled maintenance has been completed.

  • In progress
    June 25, 2025 at 10:00 PM
    In progress
    June 25, 2025 at 10:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    June 25, 2025 at 9:00 PM
    Update
    June 25, 2025 at 9:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    June 25, 2025 at 7:12 PM
    Update
    June 25, 2025 at 7:12 PM

    We will be undergoing scheduled maintenance during this time.

  • Planned
    June 25, 2025 at 7:10 PM
    Planned
    June 25, 2025 at 7:10 PM

    MTN will undergo a system maintenance from 25th June 2025 10:00 to 26th June 2025 05:00 GMT. During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption. However, other payment methods such as cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.

May 2025

Nigeria: Downtime on Paystack Transfers and the Pay with Transfer channel in Nigeria
  • Resolved
    Resolved

    We are experiencing delays for transactions into Paystack Titan accounts, which affects our Pay with Transfer (PwT) and Dedicated Virtual Account (DVA) products. We're working to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.

Nigeria: Direct Debit Downtime
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We are seeing improvements and are currently monitoring for consistency.

  • Investigating
    Investigating

    We are currently experiencing a downtime on the Direct Debit channel. As a result, you may encounter errors when attempting to debit an account. What does this mean for you? - Attempts to charge bank accounts via Direct Debit may fail. Next Steps: We're actively monitoring the situation and will provide updates as we receive more information from our partners.

Ghana : Telecel system downtime
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Our partner Telecel, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service. Please bear with us.

South Africa: Degraded Apple Pay performance
  • Resolved
    Resolved

    Transaction success rates have returned to normal.

  • Investigating
    Investigating

    We are seeing an increase in Apple Pay failures. We are busy investigating the issue.

Nigeria : Outage on Paystack Direct Debit
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Direct Debit is currently unavailable across all banks. Debits on already‑linked accounts are failing. Our team is investigating with the service provider and will provide updates shortly

Apr 2025

No notices reported this month

Apr 2025 to Jun 2025

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