Paystack - Ghana: Telecel System Downtime – Incident details

All systems operational

Ghana: Telecel System Downtime

Resolved
Degraded performance
Started 7 months agoLasted about 5 hours

Affected

Transactions

Degraded performance from 6:02 AM to 11:02 AM

GHANA

Degraded performance from 6:02 AM to 11:02 AM

Mobile Money

Degraded performance from 6:02 AM to 11:02 AM

Transfers

Degraded performance from 6:02 AM to 11:02 AM

GHANA

Degraded performance from 6:02 AM to 11:02 AM

Mobile Money

Degraded performance from 6:02 AM to 11:02 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are noticing some errors and currently investigating with our partners

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with TELECEL Mobile Money transactions due to downtime on Telecel's platform. This is causing most Telecel Mobile Money payments to fail.

    Our team is in active communication with Telecel, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.