Paystack - Ghana: Telecel System Downtime – Incident details

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Ghana: Telecel System Downtime

ResolvedDegraded performance4 hours 59 minutes

Affected

Transactions

Degraded performance from 6:02 AM to 11:02 AM

GHANA

Degraded performance from 6:02 AM to 11:02 AM

Mobile Money

Degraded performance from 6:02 AM to 11:02 AM

Transfers

Degraded performance from 6:02 AM to 11:02 AM

GHANA

Degraded performance from 6:02 AM to 11:02 AM

Mobile Money

Degraded performance from 6:02 AM to 11:02 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We are noticing some errors and currently investigating with our partners

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We are currently experiencing an issue with TELECEL Mobile Money transactions due to downtime on Telecel's platform. This is causing most Telecel Mobile Money payments to fail.

    Our team is in active communication with Telecel, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.