Paystack - Nigeria: Delay in Completing Transfers and Direct Debit Transactions – Incident details

Experiencing partial outage

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Nigeria: Delay in Completing Transfers and Direct Debit Transactions

ResolvedPartial outage 30%2 hours 31 minutes

Affected

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We are currently experiencing a downtime with the central switch in Nigeria. As a result, you may notice:

    1. Delays in transfers to Paystack Titan and Wema-managed accounts via both Pay with Transfer (PwT) and Dedicated Virtual Accounts (DVA).

    2. Delays in processing outward transfers to all bank accounts.

    3. Increased failures when linking bank accounts for Direct Debit

    4. Increased failures when trying to make Direct Debit payments

    Our team is actively working with partners to resolve this issue and will provide updates as soon as service is fully restored.