Paystack - Ghana: Telecel System Downtime – Incident details

Mobile Money experiencing degraded performance

Ghana: Telecel System Downtime

Resolved
Major outage
Started about 11 hours agoLasted about 8 hours

Affected

Transactions

Degraded performance from 1:44 PM to 10:03 PM

GHANA

Degraded performance from 1:44 PM to 10:03 PM

Mobile Money

Degraded performance from 1:44 PM to 10:03 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Our partner, Telecel, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service.