Paystack - Notice history

We are currently observing a higher failure rate on transactions made with Nigerian cards, especially Verve cards as a result of a partner downtime.

We have notified our partner and we are working closely with them to resolve the issue. We’ll provide updates as soon as service is restored and we apologize for any inconvenience this may cause.

Our partner, Telecel, is currently having an intermittent downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service.

We are currently investigating failures when attempting to pay via our Shopify and Shopify Onsite apps.

We are currently experiencing failures with Bank transfers. Transfers to all banks other than KCB and Equity are affected. We are actively investigating the cause and working on a fix.

We will share an update as soon as we have more information.

We are experiencing delays with a small number of outward transfers to Nigerian bank accounts as a result of a processor downtime. As a result, some transfers may take longer than usual to get a final status.

We are in contact with our processing partner and investigating to find the root cause. We'll share updates as soon as possible and we apologize for any inconvenience this might cause

One of our processing partners is currently experiencing a service disruption. We are working with the partner to restore full service as quickly as possible.

What this means for you

During this period, you may experience elevated failures or intermittent errors when processing NGN card transactions. Verve card transactions are expected to be more affected than other card schemes.

Our team is actively monitoring the situation and will provide updates on this page as they become available.

If you have any questions or concerns, please contact our Support team

We are currently experiencing a downtime with the central switch in Nigeria. As a result, you may notice delays in completing inward transfers to Paystack Titan managed accounts via both Pay with Transfer (PwT) and Dedicated Virtual Accounts (DVA).

We are actively working to resolve this issue and will provide updates as soon as we have them. We apologize for any inconvenience this might cause

Our partner, MPESA, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most MPESA transactions are failing. We're currently liaising with them to fix the issues and restore the service.

We are currently experiencing delays and increased failures in the processing of Outward Transfers. This means that attempts to transfer funds to bank accounts may fail.

We are currently investigating and will share updates as soon as we have them. We apologize for any inconvenience this might cause.

We are seeing an increase rate of failure for Capitec Pay requests. The issue has been escalated to Capitec.

We are seeing an increase in failure rates on transactions made with cards issued by Access Bank, due to a service issue on the bank's side.

We have notified the Access Bank team and are working with them to resolve this as quickly as possible. In the meantime, customers may experience declines when paying with their Access Bank cards.

Other payment channels (transfer, USSD, other banks' cards) remain unaffected.
We will share updates as soon as we have them, and we apologize for any inconvenience this might cause.