Paystack - Increased Failure Rates on Access Bank card transactions – Incident details

Experiencing partially degraded performance

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Increased Failure Rates on Access Bank card transactions

ResolvedMajor outage39 minutes

Affected

Transactions

Major outage from 1:06 PM to 1:45 PM

NIGERIA

Major outage from 1:06 PM to 1:45 PM

Cards

Major outage from 1:06 PM to 1:45 PM

  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are seeing an increase in failure rates on transactions made with cards issued by Access Bank, due to a service issue on the bank's side.


    We have notified the Access Bank team and are working with them to resolve this as quickly as possible. In the meantime, customers may experience declines when paying with their Access Bank cards.

    Other payment channels (transfer, USSD, other banks' cards) remain unaffected.
    We will share updates as soon as we have them, and we apologize for any inconvenience this might cause.