Paystack - South Africa: Increased failure rate for Capitec Pay – Incident details

Capitec Pay experiencing degraded performance

South Africa: Increased failure rate for Capitec Pay

Investigating
Degraded performance
Started about 1 hour ago

Affected

Transactions

Degraded performance from 3:18 AM to 4:02 AM, Operational from 4:02 AM to 4:33 AM, Degraded performance from 4:33 AM to 12:00 AM

SOUTH AFRICA

Degraded performance from 3:18 AM to 4:02 AM, Operational from 4:02 AM to 4:33 AM, Degraded performance from 4:33 AM to 12:00 AM

Capitec Pay

Degraded performance from 3:18 AM to 4:02 AM, Operational from 4:02 AM to 4:33 AM, Degraded performance from 4:33 AM to 12:00 AM

Updates
  • Investigating
    UTC
    Investigating

    Capitec performance has degraded again.

  • Resolved
    UTC
    Resolved

    Capitec Pay transactions are processing normally again.

  • Investigating
    UTC
    Investigating

    We are seeing an increase rate of failure for Capitec Pay requests. The issue has been escalated to Capitec.