Paystack - South Africa: Increased failure rate for Capitec Pay – Incident details

Experiencing partially degraded performance

Show current status

South Africa: Increased failure rate for Capitec Pay

ResolvedDegraded performance3 hours 3 minutes

Affected

Transactions

Degraded performance from 3:18 AM to 4:02 AM, Operational from 4:02 AM to 4:33 AM, Degraded performance from 4:33 AM to 6:21 AM

SOUTH AFRICA

Degraded performance from 3:18 AM to 4:02 AM, Operational from 4:02 AM to 4:33 AM, Degraded performance from 4:33 AM to 6:21 AM

Capitec Pay

Degraded performance from 3:18 AM to 4:02 AM, Operational from 4:02 AM to 4:33 AM, Degraded performance from 4:33 AM to 6:21 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Capitec Pay has been stable again since 7:10 SAST. We will continue to monitor.

  • InvestigatingUTC

    Capitec performance has degraded again.

  • ResolvedUTC

    Capitec Pay transactions are processing normally again.

  • InvestigatingUTC

    We are seeing an increase rate of failure for Capitec Pay requests. The issue has been escalated to Capitec.