Paystack - Notice history

Webhooks experiencing major outage

100% - uptime

API - Operational

100% - uptime
Dec 2025 · 99.96%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Website - Operational

100% - uptime
Dec 2025 · 99.96%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Webhooks - Major outage

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 99.31%

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Dec 2025
Jan 2026
Feb 2026

Refunds - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026
100% - uptime
100% - uptime
100% - uptime

Checkout - Operational

100% - uptime
Dec 2025 · 99.96%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Dashboard - Operational

100% - uptime
Dec 2025 · 99.96%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Payment Page - Operational

100% - uptime
Dec 2025 · 99.96%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Notice history

Feb 2026

Impact on Webhooks Processing
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Root cause of the issue has been identified and a fix is in progress.

  • Investigating
    Investigating

    Please note that we're currently investigating an issue affecting regular processing of our webhooks.

Ghana: MTN Maintenance
  • Completed
    February 26, 2026 at 5:00 AM
    Completed
    February 26, 2026 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    February 25, 2026 at 11:00 PM
    In progress
    February 25, 2026 at 11:00 PM
    Maintenance is now in progress
  • Planned
    February 25, 2026 at 11:00 PM
    Planned
    February 25, 2026 at 11:00 PM

    MTN will undergo a system maintenance from 25th February 2026 23:00 to 26th February 2026 05:00 GMT.

    During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.

    However, other payment methods such as pay with bank transfer, cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.

South Africa: Nedbank Scheduled Maintenance
  • Completed
    February 21, 2026 at 4:00 AM
    Completed
    February 21, 2026 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    February 20, 2026 at 10:00 PM
    In progress
    February 20, 2026 at 10:00 PM
    Maintenance is now in progress
  • Planned
    February 20, 2026 at 10:00 PM
    Planned
    February 20, 2026 at 10:00 PM

    Our acquiring partner, Nedbank, will be conducting scheduled maintenance on Saturday,​ 21 February​ 2026, starting at 00:00 and concluding ​a​t 06:00 (SAST).

    What does this mean for you?
    Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions on the network during the maintenance window.

    Should you have any questions or concerns, please reach out to us on support@paystack.com

Ghana: Telecel Maintenance
  • Completed
    February 20, 2026 at 1:20 AM
    Completed
    February 20, 2026 at 1:20 AM
    Maintenance has completed successfully
  • In progress
    February 19, 2026 at 11:00 PM
    In progress
    February 19, 2026 at 11:00 PM
    Maintenance is now in progress
  • Planned
    February 19, 2026 at 11:00 PM
    Planned
    February 19, 2026 at 11:00 PM

    Our mobile money partner Telecel will undergo a system maintenance from 19th February 2026 11:00 PM GMT to 20th February 2026 01:20AM GMT.

    During that time, customers using Telecel to make payments and receive disbursements via Paystack might experience some service disruption.

    However, other payment methods such as pay with bank transfer, cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.

CIV: MTN Maintenance
  • Completed
    February 19, 2026 at 5:00 AM
    Completed
    February 19, 2026 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    February 18, 2026 at 11:00 PM
    In progress
    February 18, 2026 at 11:00 PM
    Maintenance is now in progress
  • Planned
    February 18, 2026 at 11:00 PM
    Planned
    February 18, 2026 at 11:00 PM

    MTN will undergo a system maintenance from 18th February 2026 23:00 to 19th February 2026 05:00 GMT.

    During that time, customers using MTN to make payments via Paystack might experience some service disruption.

    However, other payment methods such as cards and other mobile money services, will not be affected.

Jan 2026

Ghana: Intermittent Failures on MTN Transfers
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are experiencing intermittent failures on transfers whose destination is MTN. We are working to resolve this as soon as possible.

Ghana: MTN System Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are currently experiencing an issue with MTN Mobile Money transactions due to downtime on MTN’s platform. This is causing most MTN Mobile Money payments to fail.

    Our team is in active communication with MTN, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

Direct Debit Account Approval Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The central switch has implemented a fix for the Direct Debit approval service. Customers should now be able to link their bank accounts successfully. We are monitoring performance to ensure continued stability.

  • Identified
    Identified

    We have identified the root reason why customers are not able to approve their mandates successfully and are working with the central switch on a resolution.

  • Investigating
    Investigating
    We are currently experiencing an issue affecting our Direct Debit bank approval service. As a result, customers will be unable to link their bank accounts for Direct Debit. We are working with the central switch to fix this as soon as possible.
Nigeria: Delay in Completing Transfers and Direct Debit Transactions
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are currently experiencing a downtime with the central switch in Nigeria. As a result, you may notice:

    1. Delays in transfers to Paystack Titan and Wema-managed accounts via both Pay with Transfer (PwT) and Dedicated Virtual Accounts (DVA).

    2. Delays in processing outward transfers to all bank accounts.

    3. Increased failures when linking bank accounts for Direct Debit

    4. Increased failures when trying to make Direct Debit payments

    Our team is actively working with partners to resolve this issue and will provide updates as soon as service is fully restored.

Ghana: Telecel System Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Our partner, Telecel, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service.

Dec 2025

Ghana: Telecel System Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are noticing some errors and currently investigating with our partners

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently experiencing an issue with TELECEL Mobile Money transactions due to downtime on Telecel's platform. This is causing most Telecel Mobile Money payments to fail.

    Our team is in active communication with Telecel, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

Nigeria: Downtime on Verve card transactions
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently observing a higher failure rate on transactions made with Verve cards.

    Our team has notified the Verve team, and we are working closely with them to resolve the issue. We’ll provide updates as soon as normal service is restored.

    We apologize for any inconvenience this might cause.

Ghana: MTN System Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently experiencing an issue with MTN Mobile Money transactions due to downtime on MTN’s platform. This is causing most MTN Mobile Money payments to fail.

    Our team is in active communication with MTN, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

Ghana: MTN System Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently experiencing an issue with MTN Mobile Money transactions due to downtime on MTN’s platform. This is causing most MTN Mobile Money payments to fail.

    Our team is in active communication with MTN, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

Ghana: MTN Payments – Service Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Redundant measures have been implemented and we are observing improved success rates for payments via MTN. Our team continues to monitor performance closely to ensure stability.

  • Investigating
    Investigating

    We are aware of issues affecting payment completion via MTN. Our team is actively investigating the cause and has implemented redundant measures to restore normal service. Updates will be shared here as soon as they are available.

Dec 2025 to Feb 2026

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