Paystack - Nigeria: Increased Failures on Verve Card Transactions – Incident details

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Nigeria: Increased Failures on Verve Card Transactions

ResolvedMajor outage1 hour 32 minutes

Affected

Transactions

Major outage from 9:04 PM to 10:36 PM

NIGERIA

Major outage from 9:04 PM to 10:36 PM

Cards

Major outage from 9:04 PM to 10:36 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Our processing partner has applied a fix, and card payments with Verve cards have been succeeding since 10:30 PM WAT. We're monitoring to confirm that success rates remain normal.

  • InvestigatingUTC

    Card payments with Verve cards are failing at a higher rate than usual. Other card schemes are not affected. We're investigating and have notified our processing partner.


    What this means for you:

    - Card payments may fail or be declined at a higher rate than usual.

    - Verve cards are the most affected

    Customers can complete payment with Mastercard and Visa cards, Pay with Transfer, Pay with Bank, USSD and Opay in the meantime.