Paystack - Notice history

Managed Accounts experiencing degraded performance

100% - uptime

API - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Website - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Webhooks - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Refunds - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026
100% - uptime
100% - uptime
100% - uptime

Checkout - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Dashboard - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Payment Page - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Notice history

Jan 2026

Delay in Completing Topups to Titan Trust Bank Accounts
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently experiencing a delay in applying Topups to Titan Trust Bank accounts due to a technical issue with the bank.

    We're working with the Titan Trust team to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.

    In the interim, kindly reach out to support@paystack.com with proof of payment for pending top-ups so we can resolve them.

    We're sorry for any inconvenience this might cause.

South Africa: Nedbank Scheduled Maintenance
  • Completed
    January 11, 2026 at 4:00 AM
    Completed
    January 11, 2026 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    January 10, 2026 at 10:00 PM
    In progress
    January 10, 2026 at 10:00 PM
    Maintenance is now in progress
  • Planned
    January 10, 2026 at 10:00 PM
    Planned
    January 10, 2026 at 10:00 PM

    Our acquiring partner, Nedbank, will be conducting scheduled maintenance on Sunday,​ 11 January​ 2026, starting at 00:00 and concluding ​a​t 06:00 (SAST).

    What does this mean for you?
    Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions on the network during the maintenance window.

    Should you have any questions or concerns, please reach out to us on support@paystack.com

Nigeria: Downtime on Verve card transactions
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently observing a higher failure rate on transactions made with Verve cards.

    Our team has notified the Verve team and we are working closely with them to resolve the issue. We’ll provide updates as soon as normal service is restored.

Dec 2025

Ghana: Telecel System Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are noticing some errors and currently investigating with our partners

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently experiencing an issue with TELECEL Mobile Money transactions due to downtime on Telecel's platform. This is causing most Telecel Mobile Money payments to fail.

    Our team is in active communication with Telecel, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

Nigeria: Downtime on Verve card transactions
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently observing a higher failure rate on transactions made with Verve cards.

    Our team has notified the Verve team, and we are working closely with them to resolve the issue. We’ll provide updates as soon as normal service is restored.

    We apologize for any inconvenience this might cause.

Ghana: MTN System Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently experiencing an issue with MTN Mobile Money transactions due to downtime on MTN’s platform. This is causing most MTN Mobile Money payments to fail.

    Our team is in active communication with MTN, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

Ghana: MTN System Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently experiencing an issue with MTN Mobile Money transactions due to downtime on MTN’s platform. This is causing most MTN Mobile Money payments to fail.

    Our team is in active communication with MTN, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

Ghana: MTN Payments – Service Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Redundant measures have been implemented and we are observing improved success rates for payments via MTN. Our team continues to monitor performance closely to ensure stability.

  • Investigating
    Investigating

    We are aware of issues affecting payment completion via MTN. Our team is actively investigating the cause and has implemented redundant measures to restore normal service. Updates will be shared here as soon as they are available.

Nov 2025

Access Bank Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Access Bank is currently experiencing a downtime, and as a result, you might be unable to complete:

    • Card payments with Access Bank-issued cards

    • Direct Debit payments with Access Bank accounts

    • Transfers to Access Bank accounts

    We are in communication with our partners at Access Bank and will share an update as soon as possible. We apologize for any inconvenience this might cause.

Ghana: Telecel Maintenance
  • Completed
    November 27, 2025 at 5:00 AM
    Completed
    November 27, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    November 26, 2025 at 11:00 PM
    In progress
    November 26, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    November 26, 2025 at 11:00 PM
    Planned
    November 26, 2025 at 11:00 PM

    Our mobile money partner Telecel will undergo a system maintenance from 26th November 2025 23:00 to 27th November 2025 05:00 GMT.

    During that time, customers using Telecel to make payments and receive disbursements via Paystack might experience some service disruption.

    However, other payment methods such as pay with bank transfer, cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.

Ghana: MTN System Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are monitoring the service.

  • Investigating
    Investigating

    Our partner, MTN, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most MTN transactions are failing. We're currently liaising with them to fix the issues and restore the service.

Nigeria: Downtime on Verve Card Transactions
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix has been implemented, and we're now monitoring

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently experiencing an increase in the failure rate on transactions with Verve cards.

    We have notified the Verve team and are working closely with them to resolve the issue as soon as possible.

    We're sorry for any inconvenience this might cause.

Kenya: MPESA System Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are currently monitoring the service.

  • Investigating
    Investigating

    Our partner, MPESA, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most MPESA transactions are failing. We're currently liaising with them to fix the issues and restore the service.

Nov 2025 to Jan 2026

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