Paystack - Kenya: MPESA System Downtime – Incident details

Mobile Money experiencing degraded performance

Kenya: MPESA System Downtime

Resolved
Major outage
Started 13 days agoLasted 1 day

Affected

Transactions

Major outage from 8:09 AM to 8:52 AM

KENYA

Major outage from 8:09 AM to 8:52 AM

M-PESA

Major outage from 8:09 AM to 8:52 AM

Transfers

Major outage from 8:09 AM to 8:52 AM

KENYA

Major outage from 8:09 AM to 8:52 AM

M-PESA

Major outage from 8:09 AM to 8:52 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    Our partner, MPESA, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most MPESA transactions are failing. We're currently liaising with them to fix the issues and restore the service.