Paystack - Nigeria: Degraded Performance for Virtual Account Transactions – Incident details

All systems operational

Nigeria: Degraded Performance for Virtual Account Transactions

Resolved
Degraded performance
Started 4 days agoLasted about 3 hours

Affected

Transactions

Degraded performance from 6:29 PM to 9:49 PM

NIGERIA

Degraded performance from 6:29 PM to 9:49 PM

Bank Transfer

Degraded performance from 6:29 PM to 9:49 PM

Direct Debit

Degraded performance from 6:29 PM to 9:49 PM

Transfers

Degraded performance from 6:29 PM to 9:49 PM, Operational from 6:29 PM to 9:49 PM

NIGERIA

Degraded performance from 6:29 PM to 9:49 PM, Operational from 6:29 PM to 9:49 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The service is back up and we're monitoring to ensure stability.

  • Identified
    UTC
    Identified

    We are currently experiencing degraded performance with Virtual Accounts. As a result, you may notice:

    1. Delays in transfers to all Paystack Titan accounts.

    2. Failures when trying to generate Paystack Titan accounts

    Our team is actively working to resolve this issue and will provide updates as soon as service is fully restored.