Paystack - Nigeria: Downtime on transactions with Nigerian-issued cards – Incident details

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Nigeria: Downtime on transactions with Nigerian-issued cards

ResolvedDegraded performance16 hours 2 minutes

Affected

Transactions

Degraded performance from 1:26 PM to 5:00 PM, Operational from 5:00 PM to 10:44 PM, Degraded performance from 10:44 PM to 5:28 AM

NIGERIA

Degraded performance from 1:26 PM to 5:00 PM, Operational from 5:00 PM to 10:44 PM, Degraded performance from 10:44 PM to 5:28 AM

Cards

Degraded performance from 1:26 PM to 5:00 PM, Operational from 5:00 PM to 10:44 PM, Degraded performance from 10:44 PM to 5:28 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We are currently investigating this incident.

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We are currently observing a higher than usual failure rate on transactions made with cards issued by Nigerian banks as a result of a processor downtime.

    As a result, transactions made with such cards may fail. We are working with our processing partner to resolve the issue as quickly as possible and we will provide updates as soon as normal service is restored.

    We apologize for any inconvenience this may cause.