Paystack - Nigeria: Credit Delays with Outward Transfers and Settlements – Incident details

Experiencing partially degraded performance

Nigeria: Credit Delays with Outward Transfers and Settlements

Investigating
Degraded performance
Started 2 days ago

Affected

Transfers

Degraded performance from 2:26 PM to 5:08 PM, Operational from 5:08 PM to 12:00 AM

NIGERIA

Degraded performance from 2:26 PM to 5:08 PM, Operational from 5:08 PM to 12:00 AM

Bank

Degraded performance from 2:26 PM to 12:00 AM

Managed Accounts

Degraded performance from 2:26 PM to 5:08 PM, Operational from 5:08 PM to 12:00 AM

Updates
  • Investigating
    Investigating

    Customers may experience slight delays in receiving transfers to bank accounts in Nigeria due to a downtime that affected Nigeria’s central transfer switch.

    While transfers have been processed successfully from our end, there are delays with banks crediting recipient accounts. This issue is currently affecting both Outward Transfers and Settlements (payouts).

    We’re actively working to resolve this as quickly as possible and will provide another update once the issue has been resolved.