Paystack - Nigeria: Credit Delays with Outward Transfers and Settlements – Incident details

All systems operational

Nigeria: Credit Delays with Outward Transfers and Settlements

Resolved
Degraded performance
Started 3 months agoLasted 5 days

Affected

Transfers

Degraded performance from 2:26 PM to 5:08 PM, Operational from 5:08 PM to 9:47 AM

NIGERIA

Degraded performance from 2:26 PM to 5:08 PM, Operational from 5:08 PM to 9:47 AM

Bank

Degraded performance from 2:26 PM to 9:47 AM

Managed Accounts

Degraded performance from 2:26 PM to 5:08 PM, Operational from 5:08 PM to 9:47 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Customers may experience slight delays in receiving transfers to bank accounts in Nigeria due to a downtime that affected Nigeria’s central transfer switch.

    While transfers have been processed successfully from our end, there are delays with banks crediting recipient accounts. This issue is currently affecting both Outward Transfers and Settlements (payouts).

    We’re actively working to resolve this as quickly as possible and will provide another update once the issue has been resolved.