Paystack - Kenya: MPESA System Downtime – Incident details

All systems operational

Kenya: MPESA System Downtime

Resolved
Major outage
Started 4 months agoLasted 3 days

Affected

Transactions

Major outage from 10:21 AM to 10:32 AM

KENYA

Major outage from 10:21 AM to 10:32 AM

M-PESA

Major outage from 10:21 AM to 10:32 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Our partner, MPESA, is currently having a downtime on their platform, which is affecting mobile money transactions. As a result, most MPESA STK PUSH transactions are failing. However, transactions via Paybill are successful.

    We're currently liaising with them to fix the issues and restore the service.