Paystack - Kenya: MPESA System Downtime – Incident details

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Kenya: MPESA System Downtime

ResolvedMajor outage72 hours 11 minutes

Affected

Transactions

Major outage from 10:21 AM to 10:32 AM

KENYA

Major outage from 10:21 AM to 10:32 AM

M-PESA

Major outage from 10:21 AM to 10:32 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    Our partner, MPESA, is currently having a downtime on their platform, which is affecting mobile money transactions. As a result, most MPESA STK PUSH transactions are failing. However, transactions via Paybill are successful.

    We're currently liaising with them to fix the issues and restore the service.