Paystack - Nigeria: "Invalid transaction details" error – Incident details

All systems operational

Show current status

Nigeria: "Invalid transaction details" error

ResolvedDegraded performance30 hours 58 minutes

Affected

Merchant Tools

Degraded performance from 8:30 AM to 3:28 PM

Checkout

Degraded performance from 8:30 AM to 3:28 PM

  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Some customers might encounter an “Invalid transaction details” error when attempting to initialize new transactions. This issue appears to affect a subset of merchants and may prevent successful transactions through the Paystack Checkout

    Our engineering team is currently investigating the root cause and working to resolve the issue as quickly as possible.