Get email notifications whenever Paystack creates, updates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Get webhook notifications whenever Paystack creates an incident, updates an incident, resolves an incident or changes a component status.
Visit our support site.
All Systems Operational
API
?
Operational
Transactions
Operational
Cards
Operational
Pay with Transfer/EFT
Operational
Virtual Account Numbers
?
Operational
Mobile Money
Operational
QR
Operational
USSD
Operational
Direct Debit
Operational
Apple Pay
Operational
Checkout
Operational
Dashboard
Operational
Transfers
?
Operational
Webhooks
?
Operational
Payment Page
Operational
Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Past Incidents
Jun 30, 2025
Resolved -
Success rates have returned to normal since 9:27 SAST.
Jun 30, 08:44 CET
Jun 30, 08:44 CET
Investigating -
We are seeing an increased rate of failure for 3DS transactions using Capitec-issued cards. The issue has been escalated to our 3rd-party partners.
Jun 30, 08:04 CET
Jun 30, 08:04 CET
Jun 29, 2025
Resolved -
This incident has been resolved.
Jun 29, 10:52 CET
Jun 29, 10:52 CET
Investigating -
Direct Debit is currently unavailable across all banks. Debits on already‑linked accounts are failing.
Our team is investigating with the service provider and will provide updates shortly.
Jun 29, 10:25 CET
Our team is investigating with the service provider and will provide updates shortly.
Jun 29, 10:25 CET
Resolved -
This incident has been resolved.
Jun 29, 08:07 CET
Jun 29, 08:07 CET
Investigating -
We are seeing an increase in failure rates on Zenith Bank transactions. This is due to a downtime at the bank.
We have notified the Zenith bank team and are in close contact with them to resolve this issue as quickly as possible.
Jun 29, 05:42 CET
We have notified the Zenith bank team and are in close contact with them to resolve this issue as quickly as possible.
Jun 29, 05:42 CET
Jun 28, 2025
No incidents reported.
Jun 27, 2025
Resolved -
This incident has been resolved.
Jun 27, 06:46 CET
Jun 27, 06:46 CET
Investigating -
Our partner, Telecel, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service.
Jun 26, 16:27 CET
Jun 26, 16:27 CET
Jun 26, 2025
Completed -
The scheduled maintenance has been completed.
Jun 26, 06:00 CET
Jun 26, 06:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 23:00 CET
Jun 25, 23:00 CET
Update -
We will be undergoing scheduled maintenance during this time.
Jun 25, 20:12 CET
Jun 25, 20:12 CET
Scheduled -
MTN will undergo a system maintenance from 25th June 2025 10:00 to 26th June 2025 05:00 GMT.
During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.
However, other payment methods such as cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Jun 25, 20:10 CET
During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.
However, other payment methods such as cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Jun 25, 20:10 CET
Jun 25, 2025
Resolved -
This incident has been resolved.
Jun 25, 16:01 CET
Jun 25, 16:01 CET
Investigating -
We're currently experiencing a downtime with our partner, AirtelTigo, which is affecting mobile money transactions. As a result, most AirtelTigo transactions are failing. We're currently liaising with them to fix the issues and restore the service.
Jun 25, 11:25 CET
Jun 25, 11:25 CET
Resolved -
This incident has been resolved.
Jun 25, 07:24 CET
Jun 25, 07:24 CET
Investigating -
We are seeing an increase in failure rates on cards issued by Zenith Bank. This is due to a downtime at the bank.
We have notified the Zenith bank team and are in close contact with them to resolve this issue as quickly as possible
Jun 24, 14:03 CET
We have notified the Zenith bank team and are in close contact with them to resolve this issue as quickly as possible
Jun 24, 14:03 CET
Jun 24, 2025
Jun 23, 2025
Resolved -
This incident has been resolved.
Jun 23, 15:52 CET
Jun 23, 15:52 CET
Identified -
The issue has been identified and a fix is being implemented.
Jun 23, 11:55 CET
Jun 23, 11:55 CET
Investigating -
Please note that we are aware of an increase in errors when customers attempt to pay for orders on Shopify. We are actively investigating the cause of this issue and will update this incident as the investigation progresses.
Jun 23, 10:42 CET
Jun 23, 10:42 CET
Jun 22, 2025
Completed -
The scheduled maintenance has been completed.
Jun 22, 05:01 CET
Jun 22, 05:01 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:01 CET
Jun 22, 00:01 CET
Scheduled -
Wema Bank will undergo scheduled maintenance on Sunday, June 22, 2025 between 12:00am and 4:00am.
What does this mean for you?
During this window, Wema Bank services may be unavailable or experience intermittent downtime. You can still accept payments via other methods, including card payments from other banks, transfers, and any alternative payment options.
We’ll provide updates as maintenance progresses and let you know once all services are fully restored. We apologize for any inconvenience and appreciate your patience.
Jun 21, 19:49 CET
What does this mean for you?
During this window, Wema Bank services may be unavailable or experience intermittent downtime. You can still accept payments via other methods, including card payments from other banks, transfers, and any alternative payment options.
We’ll provide updates as maintenance progresses and let you know once all services are fully restored. We apologize for any inconvenience and appreciate your patience.
Jun 21, 19:49 CET
Completed -
The scheduled maintenance has been completed.
Jun 22, 05:00 CET
Jun 22, 05:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:00 CET
Jun 22, 00:00 CET
Scheduled -
Our acquiring partner, Nedbank, will be conducting scheduled network maintenance on Sunday, 22 June 2025, starting at 01:00 and concluding at 06:00 (SAST).
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions on the network during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Jun 19, 07:38 CET
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions on the network during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Jun 19, 07:38 CET
Jun 21, 2025
Resolved -
This incident has been resolved.
Jun 21, 19:38 CET
Jun 21, 19:38 CET
Investigating -
Transfers to Wema Bank accounts in Nigeria might experience a slight delay due to a downtime with the bank.
There might also be a delay in confirming deposits for transactions made to Wema Virtual Account numbers.
We're working to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.
Jun 17, 12:48 CET
There might also be a delay in confirming deposits for transactions made to Wema Virtual Account numbers.
We're working to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.
Jun 17, 12:48 CET
Jun 20, 2025
No incidents reported.
Jun 19, 2025
No incidents reported.
Jun 18, 2025
Resolved -
This incident has been resolved.
Jun 18, 14:55 CET
Jun 18, 14:55 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 18, 14:49 CET
Jun 18, 14:49 CET
Identified -
The issue has been identified and a fix is being implemented.
Jun 18, 14:41 CET
Jun 18, 14:41 CET
Investigating -
Please note that we are aware of an increase in error responses across a host of Paystack products. We are actively investigating the cause of this issue and will update this incident as the investigation progresses.
Jun 18, 13:41 CET
Jun 18, 13:41 CET
Completed -
The scheduled maintenance has been completed.
Jun 18, 06:00 CET
Jun 18, 06:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 01:00 CET
Jun 18, 01:00 CET
Scheduled -
MTN will undergo a system maintenance from 17th June 2025 23:00 to 18th June 2025 05:00 GMT.
During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.
However, other payment methods such as cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Jun 17, 20:50 CET
During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.
However, other payment methods such as cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Jun 17, 20:50 CET
Jun 17, 2025
Completed -
The scheduled maintenance has been completed.
Jun 17, 05:00 CET
Jun 17, 05:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:00 CET
Jun 16, 23:00 CET
Scheduled -
MTN will undergo a system upgrade from 16th June 2025 21:00 UTC to 17th June 2025 03:00 UTC.
During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.
However, other payment methods such as cards, Apple Pay, and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Jun 16, 18:42 CET
During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.
However, other payment methods such as cards, Apple Pay, and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Jun 16, 18:42 CET
Completed -
The scheduled maintenance has been completed.
Jun 17, 04:00 CET
Jun 17, 04:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 CET
Jun 16, 21:00 CET
Scheduled -
Our acquiring partner, Nedbank, will be conducting scheduled network maintenance on Monday, 16 June 2025, starting at 21:00 and concluding at 04:00 on Tuesday, 17 June 2025 (SAST).
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions on the network during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Jun 13, 15:39 CET
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions on the network during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Jun 13, 15:39 CET
Jun 16, 2025