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Identified - The issue has been identified and we are working on a fix. We will release the fix on Monday. You can still continue to receive your CSV exports via email in the interim.
Aug 22, 2025 - 17:59 CET
Aug 22, 2025 - 17:59 CET
Investigating - We are currently investigating an incident where merchants unable to download their balance and payouts reports using the "Quick download" option. Receiving CSV exports via email is still working fine, so you can use that option as we address this issue.
Aug 22, 2025 - 15:19 CET
Aug 22, 2025 - 15:19 CET
API
?
Operational
Transactions
Operational
Cards
Operational
Pay with Transfer/EFT
Operational
Virtual Account Numbers
?
Operational
Mobile Money
Operational
QR
Operational
USSD
Operational
Direct Debit
Operational
Apple Pay
Operational
Checkout
Operational
Dashboard
Degraded Performance
Transfers
?
Operational
Webhooks
?
Operational
Payment Page
Operational
Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Past Incidents
Aug 24, 2025
Resolved -
This incident has been resolved.
Aug 24, 07:38 CET
Aug 24, 07:38 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 23, 20:59 CET
Aug 23, 20:59 CET
Investigating -
Transfers to bank accounts in Nigeria may experience a delay due to a downtime with Nigeria's central Transfers Switch.
You might also experience:
- Delays in confirming deposits for transactions, top-ups, and payments made to Virtual Account numbers.
- Increased failures with Direct Debit transactions.
We're working to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.
Aug 23, 19:01 CET
You might also experience:
- Delays in confirming deposits for transactions, top-ups, and payments made to Virtual Account numbers.
- Increased failures with Direct Debit transactions.
We're working to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.
Aug 23, 19:01 CET
Aug 23, 2025
Completed -
The scheduled maintenance has been completed.
Aug 23, 06:00 CET
Aug 23, 06:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 00:00 CET
Aug 23, 00:00 CET
Scheduled -
MTN will undergo a system maintenance from 22nd August 2025 23:00 to 23rd August 2025 05:00 GMT.
During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.
However, other payment methods such as cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Aug 22, 20:10 CET
During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.
However, other payment methods such as cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Aug 22, 20:10 CET
Aug 22, 2025
Resolved -
This incident has been resolved.
Aug 22, 12:46 CET
Aug 22, 12:46 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 22, 11:25 CET
Aug 22, 11:25 CET
Update -
We are continuing to investigate this issue.
Aug 22, 09:56 CET
Aug 22, 09:56 CET
Investigating -
Access Bank is currently experiencing a downtime.
How does this affect you?
- You may experience delays in Outward Transfers to Access Bank accounts
- Card transactions with Access Bank cards may fail.
- Direct Debit charges on Access Bank accounts may also fail.
We're currently in contact with the bank to resolve this issue as quickly as possible, and we'll provide an update as soon as possible
Aug 22, 09:23 CET
How does this affect you?
- You may experience delays in Outward Transfers to Access Bank accounts
- Card transactions with Access Bank cards may fail.
- Direct Debit charges on Access Bank accounts may also fail.
We're currently in contact with the bank to resolve this issue as quickly as possible, and we'll provide an update as soon as possible
Aug 22, 09:23 CET
Resolved -
This incident has been resolved.
Aug 22, 07:07 CET
Aug 22, 07:07 CET
Update -
Our partner MTN is still investigating the issue.
We are monitoring closely and will continue to share updates as soon as we get them.
Thank you for your patience so far.
Aug 21, 15:37 CET
We are monitoring closely and will continue to share updates as soon as we get them.
Thank you for your patience so far.
Aug 21, 15:37 CET
Investigating -
Our partner, MTN, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most MTN transactions are failing. We're currently liaising with them to fix the issues and restore the service.
Aug 21, 11:29 CET
Aug 21, 11:29 CET
Aug 21, 2025
Resolved -
This incident has been resolved.
Aug 21, 11:16 CET
Aug 21, 11:16 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 21, 10:28 CET
Aug 21, 10:28 CET
Investigating -
Access Bank is currently experiencing a downtime.
How does this affect you?
- You may experience delays in Outward Transfers to Access Bank accounts
- Card transactions with Access Bank cards may fail.
- Direct Debit charges on Access Bank accounts may also fail.
We're currently in contact with the bank to resolve this issue as quickly as possible, and we'll provide an update as soon as possible
Aug 21, 10:16 CET
How does this affect you?
- You may experience delays in Outward Transfers to Access Bank accounts
- Card transactions with Access Bank cards may fail.
- Direct Debit charges on Access Bank accounts may also fail.
We're currently in contact with the bank to resolve this issue as quickly as possible, and we'll provide an update as soon as possible
Aug 21, 10:16 CET
Aug 20, 2025
Completed -
The scheduled maintenance has been completed.
Aug 20, 00:00 CET
Aug 20, 00:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 21:00 CET
Aug 19, 21:00 CET
Scheduled -
Our payment partner, EFT Corp, will be conducting 3 hours of maintenance on their systems from 22:00 SAST on Tuesday, 18 August 2025 until 01:00 SAST on Wednesday, 19 August 2025.
What does this mean for you?
There may be minor disruptions to service during the maintenance window, which could affect some Scan to Pay and Snapscan transactions that are in flight. Rest assured, you’ll still be able to accept payments as usual via our other payment channels, including direct card payments, Apple Pay and Ozow EFT.
Aug 18, 12:06 CET
What does this mean for you?
There may be minor disruptions to service during the maintenance window, which could affect some Scan to Pay and Snapscan transactions that are in flight. Rest assured, you’ll still be able to accept payments as usual via our other payment channels, including direct card payments, Apple Pay and Ozow EFT.
Aug 18, 12:06 CET
Aug 19, 2025
Resolved -
This incident has been resolved.
Aug 19, 07:09 CET
Aug 19, 07:09 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 17, 23:34 CET
Aug 17, 23:34 CET
Update -
Our partner MTN is still investigating the issue.
We are monitoring closely and will continue to share updates as soon as we get them.
Thank you for your patience so far.
Aug 17, 19:00 CET
We are monitoring closely and will continue to share updates as soon as we get them.
Thank you for your patience so far.
Aug 17, 19:00 CET
Investigating -
Our partner, MTN, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most MTN transactions are failing. We're currently liaising with them to fix the issues and restore the service.
Aug 17, 12:46 CET
Aug 17, 12:46 CET
Aug 18, 2025
Resolved -
This incident has been resolved.
Aug 18, 21:30 CET
Aug 18, 21:30 CET
Monitoring -
Success rates have been stable since 22:00 SAST. We will continue to monitor.
Aug 18, 21:13 CET
Aug 18, 21:13 CET
Investigating -
We've seen an increased number of failures for 3DS transactions using Capitec-issued cards. It has been escalated to our 3rd-party partners.
Aug 18, 20:42 CET
Aug 18, 20:42 CET
Resolved -
This incident has been resolved.
Aug 18, 16:29 CET
Aug 18, 16:29 CET
Investigating -
We are currently investigating an issue affecting payments made via our 737 USSD payment channel, and are working diligently with our partners to resolve the issue.
Customers are advised to use alternate payment channels.
Updates will be provided as we progress. Thank you for your understanding and patience.
Aug 11, 11:02 CET
Customers are advised to use alternate payment channels.
Updates will be provided as we progress. Thank you for your understanding and patience.
Aug 11, 11:02 CET
Aug 17, 2025
Resolved -
This incident has been resolved.
Aug 17, 15:29 CET
Aug 17, 15:29 CET
Investigating -
We are seeing an increase in failure rates on transactions through Verve cards.
We have notified our processing partner and are working with them to resolve this issue as quickly as possible.
We will also provide an update as soon as possible.
Aug 17, 14:06 CET
We have notified our processing partner and are working with them to resolve this issue as quickly as possible.
We will also provide an update as soon as possible.
Aug 17, 14:06 CET
Completed -
The scheduled maintenance has been completed.
Aug 17, 11:00 CET
Aug 17, 11:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 23:00 CET
Aug 16, 23:00 CET
Scheduled -
MTN will undergo a system maintenance from 16th August 2025 22:00 to 17th August 2025 10:00 GMT.
During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.
However, other payment methods such as cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Aug 15, 14:02 CET
During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.
However, other payment methods such as cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Aug 15, 14:02 CET
Aug 16, 2025
Aug 15, 2025
Completed -
The scheduled maintenance has been completed.
Aug 15, 06:00 CET
Aug 15, 06:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 00:00 CET
Aug 15, 00:00 CET
Scheduled -
MTN will undergo a system maintenance from 14th August 2025 23:00 to 15th August 2025 05:00 GMT.
During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.
However, other payment methods such as cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Aug 14, 17:18 CET
During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.
However, other payment methods such as cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Aug 14, 17:18 CET
Aug 14, 2025
Resolved -
This incident has been resolved.
Aug 14, 13:09 CET
Aug 14, 13:09 CET
Monitoring -
A fix has been deployed and transactions are processing normally. We will continue to monitor.
Aug 14, 09:40 CET
Aug 14, 09:40 CET
Identified -
An issue has been identified that is causing EFT Ozow payments to fail. We are working on resolving it.
Aug 14, 08:59 CET
Aug 14, 08:59 CET
Completed -
The scheduled maintenance has been completed.
Aug 14, 02:30 CET
Aug 14, 02:30 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 23:00 CET
Aug 13, 23:00 CET
Scheduled -
Our acquiring partner, Nedbank, will be conducting scheduled maintenance on Thursday, 14 August 2025, starting at 00:00 and concluding at 03:30 (SAST).
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Aug 7, 07:37 CET
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Aug 7, 07:37 CET
Aug 13, 2025
Completed -
The scheduled maintenance has been completed.
Aug 13, 02:30 CET
Aug 13, 02:30 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 23:00 CET
Aug 12, 23:00 CET
Scheduled -
Our acquiring partner, Nedbank, will be conducting scheduled maintenance on Wednesday, 13 August 2025, starting at 00:00 and concluding at 03:30 (SAST).
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Aug 7, 07:36 CET
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Aug 7, 07:36 CET
Aug 12, 2025
Resolved -
This incident has been resolved.
Aug 12, 19:49 CET
Aug 12, 19:49 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 12, 19:15 CET
Aug 12, 19:15 CET
Investigating -
Our partner, Telecel, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service.
Aug 12, 17:53 CET
Aug 12, 17:53 CET
Resolved -
This incident has been resolved.
Aug 12, 19:18 CET
Aug 12, 19:18 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 12, 17:50 CET
Aug 12, 17:50 CET
Investigating -
We're currently experiencing a downtime with the Direct Debit account linking service due to an issue with one of our partners.
What this means
Customers won't be able to link new bank accounts at this time. Previously linked accounts remain unaffected and can still be charged as usual.
We're actively working with our partner to resolve this and will share updates as soon as we have more information.
Aug 12, 13:09 CET
What this means
Customers won't be able to link new bank accounts at this time. Previously linked accounts remain unaffected and can still be charged as usual.
We're actively working with our partner to resolve this and will share updates as soon as we have more information.
Aug 12, 13:09 CET
Completed -
The scheduled maintenance has been completed.
Aug 12, 02:30 CET
Aug 12, 02:30 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 23:00 CET
Aug 11, 23:00 CET
Scheduled -
Our acquiring partner, Nedbank, will be conducting scheduled maintenance on Tuesday, 12 August 2025, starting at 00:00 and concluding at 03:30 (SAST).
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Aug 7, 07:35 CET
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Aug 7, 07:35 CET
Aug 11, 2025
Resolved -
This incident has been resolved.
Aug 11, 21:33 CET
Aug 11, 21:33 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 11, 21:09 CET
Aug 11, 21:09 CET
Identified -
The issue has been identified and a fix is being implemented.
Aug 11, 20:28 CET
Aug 11, 20:28 CET
Investigating -
Please note, we are currently experiencing conditions resulting in delays in updating your Paystack balance. We have an engineering team investigating this issue.
As a result you might:
- notice a delay in your balance updating to the correct amount
- experience an 'insufficient funds' error while processing transfers
Aug 11, 15:52 CET
As a result you might:
- notice a delay in your balance updating to the correct amount
- experience an 'insufficient funds' error while processing transfers
Aug 11, 15:52 CET
Resolved -
This incident has been resolved.
Aug 11, 18:32 CET
Aug 11, 18:32 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 11, 14:37 CET
Aug 11, 14:37 CET
Investigating -
We are currently experiencing a downtime on the Direct Debit channel.
As a result, you may encounter errors when attempting to debit an account.
We're actively investigating and monitoring the situation and will provide updates as we receive more information.
Aug 11, 13:37 CET
As a result, you may encounter errors when attempting to debit an account.
We're actively investigating and monitoring the situation and will provide updates as we receive more information.
Aug 11, 13:37 CET
Completed -
The scheduled maintenance has been completed.
Aug 11, 02:30 CET
Aug 11, 02:30 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 23:00 CET
Aug 10, 23:00 CET
Scheduled -
Our acquiring partner, Nedbank, will be conducting scheduled maintenance on Monday, 11 August 2025, starting at 00:00 and concluding at 03:30 (SAST).
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Aug 7, 07:33 CET
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Aug 7, 07:33 CET
Aug 10, 2025
Completed -
The scheduled maintenance has been completed.
Aug 10, 05:00 CET
Aug 10, 05:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 00:00 CET
Aug 10, 00:00 CET
Scheduled -
Our acquiring partner, Nedbank, will be conducting scheduled maintenance on Sunday, 10 August 2025, starting at 01:00 and concluding at 06:00 (SAST).
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Aug 7, 10:51 CET
What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions during the maintenance window.
Should you have any questions or concerns, please reach out to us on support@paystack.com
Aug 7, 10:51 CET