Nigeria: Partial Downtime on Direct Debit
Investigating - We're currently experiencing a partial outage on Direct Debit.
At the moment, account linking and the ability to debit a linked account is unstable.

Our team is actively investigating and working to restore full service as soon as possible.
We'll share updates as we make progress.
Jun 03, 2025 - 17:18 CET
API ? Operational
Transactions Degraded Performance
Cards Operational
Pay with Transfer/EFT Operational
Virtual Account Numbers ? Operational
Mobile Money Operational
QR Operational
USSD Operational
Direct Debit Degraded Performance
Apple Pay Operational
Checkout Operational
Dashboard Operational
Transfers ? Operational
Webhooks ? Operational
Payment Page Partial Outage
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Response Time
Fetching
Jun 4, 2025

No incidents reported today.

Jun 3, 2025
Nigeria: Direct Debit Downtime
Resolved - This incident has been resolved.
Jun 3, 08:13 CET
Monitoring - We are seeing improvements and are currently monitoring for consistency.
May 26, 20:40 CET
Investigating - We are currently experiencing a downtime on the Direct Debit channel. As a result, you may encounter errors when attempting to debit an account.

What does this mean for you?
- Attempts to charge bank accounts via Direct Debit may fail.

Next Steps:
We're actively monitoring the situation and will provide updates as we receive more information from our partners.
May 26, 19:25 CET
Jun 2, 2025
Nigeria: United Bank for Africa(UBA) downtime
Resolved - This incident has been resolved.
Jun 2, 22:22 CET
Investigating - We're currently observing a high rate of failures for card transactions issued by UBA, as well as transfers to UBA bank accounts. This is due to a downtime on UBA's end.

We've informed their team and are actively working with them to resolve the issue as quickly as possible. We'll share an update once it's been resolved.
Jun 2, 14:51 CET
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025
Nigeria: Downtime on Paystack Transfers and the Pay with Transfer channel in Nigeria
Resolved - We are experiencing delays for transactions into Paystack Titan accounts, which affects our Pay with Transfer (PwT) and Dedicated Virtual Account (DVA) products.

We're working to resolve this issue as quickly as possible and will provide an update as soon as it has been resolved.
May 28, 12:42 CET
May 27, 2025

No incidents reported.

May 26, 2025
May 25, 2025

No incidents reported.

May 24, 2025
Ghana : Telecel system downtime
Resolved - This incident has been resolved.
May 24, 22:30 CET
Investigating - Our partner Telecel, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most Telecel transactions are failing.

We're currently liaising with them to fix the issues and restore the service. Please bear with us.
May 23, 15:34 CET
Nigeria : Outage on Paystack Direct Debit
Resolved - This incident has been resolved.
May 24, 08:43 CET
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 12:13 CET
Investigating - Direct Debit is currently unavailable across all banks. Debits on already‑linked accounts are failing.

Our team is investigating with the service provider and will provide updates shortly
May 23, 06:37 CET
May 23, 2025
South Africa: Degraded Apple Pay performance
Resolved - Transaction success rates have returned to normal.
May 23, 12:21 CET
Investigating - We are seeing an increase in Apple Pay failures. We are busy investigating the issue.
May 23, 11:47 CET
May 22, 2025

No incidents reported.

May 21, 2025

No incidents reported.

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