All Systems Operational

API ? Operational
Transactions Operational
Cards Operational
Pay with Transfer/EFT Operational
Virtual Account Numbers ? Operational
Mobile Money Operational
QR Operational
USSD Operational
Direct Debit Operational
Apple Pay Operational
Checkout Operational
Dashboard Operational
Transfers ? Operational
Webhooks ? Operational
Payment Page Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Ghana: MTN Maintenance Sep 13, 2025 21:00 - Sep 14, 2025 10:00 CET

MTN will undergo a system maintenance from 13th September 2025 20:00 to 14th September 2025 09:00 GMT.

During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.

However, other payment methods such as cards and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Posted on Sep 12, 2025 - 07:54 CET

CIV: MTN Maintenance Sep 13, 2025 21:00 - Sep 14, 2025 10:00 CET

MTN will undergo a system maintenance from 13th September 2025 20:00 to 14th September 2025 09:00 GMT.

During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.

However, other payment methods such as cards, Apple Pay, and other mobile money services, will not be affected.
Posted on Sep 12, 2025 - 07:58 CET

Nigeria: Interswitch Planned Maintenance: 13 September 2025 - 14 September 2025 Sep 13, 2025 22:00 - Sep 14, 2025 07:00 CET

Interswitch will be conducting scheduled system maintenance from 10:00 PM on Saturday, 13 September 2025, to 7:00 AM on Sunday, 14 September 2025.

What does this mean for you?
During this time, Verve cards may be temporarily unavailable or experience intermittent disruptions.
You can still receive payments using other cards like Mastercard or Visa, or through other methods like Bank Transfer, Direct Debit, etc.

We’ll keep you updated during the maintenance and let you know once everything is back to normal.
We’re sorry for any trouble this may cause and thank you for your patience.
Posted on Sep 08, 2025 - 13:00 CET

Nigeria: UBA Scheduled Maintenance 13 September 2025 - 14 September 2025 Sep 13, 2025 22:00 - Sep 14, 2025 10:00 CET

UBA will undergo scheduled maintenance from 10:00 PM on September 13, 2025, to 10:00 AM on September 14, 2025.

What does this mean for you?
During this window, UBA services may be unavailable or experience intermittent downtime. You can still accept payments via other methods, including card payments from other banks, transfers, and any alternative payment options.

We’ll provide updates as maintenance progresses and let you know once all services are fully restored. We apologize for any inconvenience and appreciate your patience.
Posted on Sep 12, 2025 - 16:36 CET
System Metrics Month Week Day
API Response Time
Fetching
Sep 13, 2025
[Nigeria] Verve Card Downtime
Resolved - This incident has been resolved.
Sep 13, 10:32 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 09:39 CET
Investigating - We are currently experiencing issues with processing Verve card transactions as a result of a downtime with a processing partner. As a result, attempts to make card payments with Verve cards may fail.

You can still receive payments using other cards, such as Mastercard or Visa. Other payment methods also remain unaffected.

We are in touch with our processing partner and are actively trying to resolve this. We will share an update once we have feedback from our partner.
Sep 12, 18:48 CET
Sep 12, 2025
South Africa: Transfers failing
Resolved - This incident has been resolved.
Sep 12, 09:09 CET
Investigating - Transfers in South Africa are currently failing. We have escalated the issue to our 3rd party partners.
Sep 11, 13:43 CET
Sep 11, 2025
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025
South Africa: Nedbank Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 01:00 CET
Scheduled - Our acquiring partner, Nedbank, will be conducting scheduled network maintenance on Sunday,​ 7 September​ 2025, starting at 02:00 and concluding ​a​t 07:00 (SAST).

What does this mean for you?
Redundant connectivity is in place and there is no downtime expected, however, you may experience minor disruptions on the network during the maintenance window.

Should you have any questions or concerns, please reach out to us on support@paystack.com
Sep 5, 15:41 CET
Sep 6, 2025
South Africa: Scan to Pay Transactions Failing
Resolved - This incident has been resolved.
Sep 6, 06:52 CET
Monitoring - Connectivity was restored just after 07:00 SAST. Transactions are processing normally again. We will continue to monitor.
Sep 6, 06:19 CET
Identified - EFT Corp, our QR payments provider, is currently experiencing connectivity issues. Their team is actively working on addressing the issue.
Sep 6, 01:36 CET
Investigating - Scan to Pay and Snapscan transactions are currently failing. It has been escalated to our third-party partners.
Sep 6, 01:19 CET
Sep 5, 2025
CIV: MTN Maintenance
Completed - The scheduled maintenance has been completed.
Sep 5, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 19:00 CET
Scheduled - MTN will undergo a system upgrade from 04th September 2025 17:00 UTC to 05th September 2025 06:00 UTC.

During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption.

However, other payment methods such as cards, Apple Pay, and other mobile money services, as well as disbursements to bank accounts and other mobile money accounts, will not be affected.
Sep 4, 13:31 CET
Ghana: MTN System Downtime
Resolved - This incident has been resolved.
Sep 5, 07:26 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 13:36 CET
Investigating - Our partner, MTN, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most MTN transactions are failing. We're currently liaising with them to fix the issues and restore the service.
Sep 4, 12:44 CET
Sep 4, 2025
Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025
Nigeria: Direct Debit Downtime
Resolved - The central switch has resolved the issue, and the system is now stable
Sep 1, 13:48 CET
Investigating - We're currently experiencing a downtime with the Direct Debit channel due to an issue with our processing partner.
As a result, attempts to link new bank accounts and charge already linked accounts may fail.

We are working with our processing partner to resolve the issue and will share updates as soon as possible.
Aug 25, 11:48 CET
Aug 31, 2025

No incidents reported.

Aug 30, 2025
Nigeria: Delay in Processing Inward Transfers to Wema Bank Accounts
Resolved - This incident has been resolved.
Aug 30, 17:55 CET
Investigating - We are currently experiencing a delay in processing inward transfers to dedicated accounts issued by Wema Bank. We are in contact with the Wema Bank team and will share an update as soon as possible.

Paystack Titan virtual accounts remain unaffected for both Pay with Transfer (PWT) and Dedicated Accounts.
Aug 29, 19:42 CET
Ghana: MTN System Downtime
Resolved - This incident has been resolved.
Aug 30, 17:27 CET
Monitoring - Service performance has improved. We are continuing to monitor closely to confirm that systems are stable and operating as expected.
Aug 30, 06:20 CET
Investigating - Our partner, MTN, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most MTN transactions are failing. We're currently liaising with them to fix the issues and restore the service.
Aug 29, 17:03 CET
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