Investigating - Our partner, Telecel, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most Telecel transactions are failing.

We're currently liaising with them to fix the issues and restore the service. Please bear with us.

Feb 20, 2025 - 11:54 CET
API ? Operational
Transactions Partial Outage
Cards Degraded Performance
Pay with Transfer/EFT Degraded Performance
Virtual Account Numbers ? Operational
Mobile Money Partial Outage
QR Operational
USSD Operational
Direct Debit Operational
Checkout Operational
Dashboard Operational
Transfers ? Degraded Performance
Webhooks ? Operational
Payment Page Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Access Bank will undergo scheduled maintenance on their core banking infrastructure between Friday, 21 February 2025 and Sunday, 23 February 2025.

What does this mean for you?
During this window, Access card services and transfers may be unavailable or experience intermittent downtime. You can still accept payments via other methods, including card payments from other banks, transfers, and any alternative payment options.

We’ll provide updates as maintenance progresses and let you know once all services are fully restored. We apologize for any inconvenience and appreciate your patience.

Feb 21, 2025 - 00:00 CET
Scheduled - Access Bank will undergo scheduled maintenance on their core banking infrastructure between Friday, 21 February 2025 and Sunday, 23 February 2025.

What does this mean for you?
During this window, Access card services and transfers may be unavailable or experience intermittent downtime. You can still accept payments via other methods, including card payments from other banks, transfers, and any alternative payment options.

We’ll provide updates as maintenance progresses and let you know once all services are fully restored. We apologize for any inconvenience and appreciate your patience.

Feb 20, 2025 - 06:38 CET
API Response Time
Fetching
Past Incidents
Feb 20, 2025
Resolved - This incident has been resolved.
Feb 20, 06:54 CET
Investigating - Our partner, MTN, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most MTN transactions are failing.

We're currently liaising with them to fix the issues and restore the service. Please bear with us.

Feb 19, 08:16 CET
Feb 19, 2025
Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025
Resolved - This incident has been resolved.
Feb 15, 17:45 CET
Monitoring - Success rates have been stable since 14:15 SAST. We will continue to monitor.
Feb 15, 13:38 CET
Identified - Nedbank performance has degraded again. We have escalated the issue.
Feb 15, 13:03 CET
Resolved - This incident has been resolved.
Feb 15, 12:30 CET
Monitoring - Success rates have been stable for the last hour. We will continue to monitor.
Feb 15, 11:43 CET
Update - Success rates have improved since 10:35 SAST, but we are still seeing intermittent failures. We will continue to monitor.
Feb 15, 11:02 CET
Identified - Nedbank is working on resolving the issue.
Feb 15, 09:28 CET
Investigating - We are currently seeing an increase in card transaction failures via our acquiring partner, Nedbank. The issue has been escalated to our 3rd-party partners.
Feb 15, 09:01 CET
Feb 14, 2025
Completed - The scheduled maintenance has been completed.
Feb 14, 22:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 21:30 CET
Scheduled - Our acquiring partner, Nedbank, will be performing maintenance on their systems from 14 February 22:30 SAST until 23:30 SAST.

Impact: No downtime is expected, however, your customers may experience intermittent transaction failures during this period.

Feb 14, 15:17 CET
Feb 13, 2025
Completed - The scheduled maintenance has been completed.
Feb 13, 04:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 21:00 CET
Scheduled - Our acquiring partner, Nedbank, will be performing maintenance on their systems from 12 February 22:00 SAST until 13 February 05:00 SAST.

Impact: No downtime is expected, however, your customers may experience intermittent transaction failures during this period.

Feb 12, 15:50 CET
Feb 12, 2025
Resolved - This incident has been resolved, and all webhooks should now be delivered on time.
Feb 12, 19:41 CET
Monitoring - There is an issue causing delays with successful transmission of webhooks for transactions and transfers.

The issue has been identified and a fix has been rolled out, but you might notice delays in delivery. We will share update as soon as possible.

Feb 12, 00:00 CET
Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Resolved - This incident has been resolved.
Feb 7, 17:02 CET
Investigating - We are seeing an increased rate of failure for transactions using Nedbank-issued cards. The issue has been escalated to our 3rd-party partners.
Feb 7, 15:31 CET
Feb 6, 2025

No incidents reported.