South Africa: Increase in 3DS errors

Incident Report for Paystack

Resolved

This incident has been resolved.
Posted Jan 23, 2023 - 17:58 CET

Monitoring

3D Secure transactions are processing normally again. We will continue to monitor.
Posted Jan 23, 2023 - 17:29 CET

Identified

There is an issue with Mastercard processing 3D Secure requests resulting in some transactions failing. The issue has been escalated to them.
Posted Jan 23, 2023 - 17:13 CET

Investigating

We are experiencing an increase in error rates for 3D Secure transactions. We are currently investigating the issue. If you have any questions, please reach out to our support team at support@paystack.com
Posted Jan 23, 2023 - 14:41 CET
This incident affected: Transactions (Cards).