South Africa: 3D Secure degraded

Incident Report for Paystack

Resolved

This incident has been resolved.
Posted Feb 18, 2023 - 06:33 CET

Update

We are continuing to monitor for any further issues.
Posted Feb 17, 2023 - 16:50 CET

Monitoring

We are still seeing some failures related to Standard Bank, but success have stabilised. We will continue to monitor.
Posted Feb 17, 2023 - 16:35 CET

Identified

The issue only affects Standard Bank cards. It has been escalated to them.
Posted Feb 17, 2023 - 16:13 CET

Investigating

We are seeing an elevated level of failures for Mastercard transactions during the 3D Secure process. We have escalated the issue and will continue to monitor.
Posted Feb 17, 2023 - 15:48 CET
This incident affected: Transactions (Cards).