Paystack Status

Ghana: Downtime with MTN shortcode service

Identified - MTN's USSD platform is currently experiencing downtime which is causing delays in confirming mobile money transactions, and some customers may have been debited incorrectly.

We're currently liaising with them to fix the issues and restore the service. Please bear with us
Apr 24, 2024 - 17:07 CET

API Operational

Transactions Degraded Performance

Cards Operational

Pay with Transfer/EFT Operational

Virtual Account Numbers Operational

Mobile Money Degraded Performance

QR Operational

USSD Operational

Checkout Operational

Dashboard Operational

Transfers Operational

Webhooks Operational

Payment Page Operational

Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Apr 25, 2024

No incidents reported today.

Apr 24, 2024

Unresolved incident: Ghana: Downtime with MTN shortcode service.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

South Africa: Increase in 3D-Secure transaction failures

Resolved - This incident has been resolved.
Apr 21, 09:27 CET

Monitoring - 3DS success rates have returned to normal since 9:33 SAST. We will continue to monitor.
Apr 21, 08:53 CET

Identified - We're currently seeing an increased rate of failure for 3D Secure transactions. The issue has been escalated to our 3rd-party partners and they are working on restoring the service.
Apr 21, 06:45 CET

Ghana: MTN Mobile Money Maintenance

Completed - The scheduled maintenance has been completed.
Apr 21, 06:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 23:00 CET

Scheduled - MTN will undergo a system upgrade from April 20th, 10:00 PM, to April 21st, 5:30 AM (GMT).

During that time, customers using MTN to make payments and receive disbursements via Paystack might experience some service disruption. However, other payment methods such as cards, Apple Pay, and other mobile money services, as well as disbursements to bank accounts, will not be affected.

MTN services should be back up once the system upgrade is completed by April 21st, 5:30 AM GMT.
Apr 20, 08:21 CET

Apr 20, 2024

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

South Africa: Increased rate of failure for card transactions

Resolved - This incident has been resolved.
Apr 15, 06:11 CET

Monitoring - Success rates have been stable since 3:40 SAST. We will continue to monitor.
Apr 15, 03:14 CET

Investigating - We are currently seeing an increased rate of failure for card transactions. The issue has been escalated to our third-party partners.
Apr 15, 00:49 CET

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

South Africa: Scan to Pay connectivity issues

Resolved - This incident has been resolved.
Apr 11, 11:52 CET

Identified - There are currently intermittent connectivity issues on the Scan to Pay and Snapscan platform. Customers may not be able to transact use these payment methods. Our 3rd-party partner is actively working on a fix.
Apr 11, 11:05 CET