Issue Receiving Payments via Dedicated Virtual Accounts
Incident Report for Paystack
This incident has been resolved.
Posted Dec 16, 2021 - 15:41 CET
We're beginning to receive notifications for the Dedicated Virtual Account channel. We'll keep monitoring and make an update when we're sure the fix is stable.
Posted Dec 16, 2021 - 15:27 CET
We have turned on the Pay with Transfer channel and are now processing those transactions via a different banking partner. Virtual Bank accounts are still down and we're waiting for an update from our partner.
Posted Dec 16, 2021 - 11:06 CET
We are investigating an issue causing payments made to Dedicated Virtual Accounts to not reflect on Paystack. Our team is currently looking into alongside our banking partners. In the meantime, the Pay with Transfer channel has been turned off till this is resolved.
Posted Dec 16, 2021 - 10:15 CET
This incident affected: Transactions (Virtual Account Numbers).