Paystack - Nigeria: Degraded Performance on Card Transactions – Incident details

Cards experiencing major outage

Nigeria: Degraded Performance on Card Transactions

Monitoring
Major outage
Started 5 days ago

Affected

Transactions

Major outage from 1:48 PM to 12:00 AM

NIGERIA

Major outage from 1:48 PM to 12:00 AM

Cards

Major outage from 1:48 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are experiencing degraded performance on card transactions routed through one of our primary switching partners, resulting in an increased rate of failed transactions.

    While this disruption may affect card payments generally, transactions initiated with Verve cards are currently experiencing the highest impact.

    We have escalated the issue to our partner and are actively working with them on a resolution.