Paystack - Nigeria: Delay in Activating Direct Debit Mandates – Incident details

All systems operational

Nigeria: Delay in Activating Direct Debit Mandates

Resolved
Partial outage
Started about 2 months agoLasted 3 days

Affected

Transactions

Partial outage from 8:51 AM to 9:29 AM, Operational from 8:51 AM to 9:29 AM

NIGERIA

Partial outage from 8:51 AM to 9:29 AM, Operational from 8:51 AM to 9:29 AM

Bank Transfer

Operational from 8:51 AM to 9:29 AM

Direct Debit

Partial outage from 8:51 AM to 9:29 AM

Transfers

Operational from 8:51 AM to 9:29 AM

NIGERIA

Operational from 8:51 AM to 9:29 AM

Updates
  • Resolved
    UTC
    Resolved

    Our team has implemented a workaround for this and mandate activation timelines are back to normal.

  • Identified
    UTC
    Identified

    What's happening?

    We are currently experiencing a delay in activating new Direct Debit mandates as a result of a provider downtime.

    What this means for you?

    Although you might be able to link new accounts and create new mandates, it may take longer than usual before the mandate can be charged.

    What can you do now?

    You can continue linking accounts, and the mandates created on them will eventually be chargeable. You can also complete payments with already linked accounts and other channels e.g. Pay with Transfer (PwT), Cards etc.

    We're working with our processing partner to get this resolved as quickly as possible, and we apologize for any inconvenience this may cause.