Paystack - Inward Transfers into Wema Managed Accounts – Incident details

Experiencing partially degraded performance

Inward Transfers into Wema Managed Accounts

Identified
Degraded performance
Started 3 days ago

Affected

Transfers

Degraded performance from 2:48 PM to 2:26 PM, Operational from 2:26 PM to 5:08 PM, Degraded performance from 5:08 PM to 12:00 AM

NIGERIA

Degraded performance from 2:48 PM to 2:26 PM, Operational from 2:26 PM to 5:08 PM, Degraded performance from 5:08 PM to 12:00 AM

Managed Accounts

Degraded performance from 2:48 PM to 2:26 PM, Operational from 2:26 PM to 5:08 PM, Degraded performance from 5:08 PM to 12:00 AM

Updates
  • Identified
    Identified

    We are actively following up with the Wema team to reconcile the pending transactions and provide value.

    Paystack Titan accounts remain unaffected, as well as other banks and payment channels.

  • Investigating
    Investigating

    We are experiencing a delay in receiving transfers into Wema managed accounts as a result of a bank downtime. We are in contact with Wema bank and will share an update as soon as possible.

    Paystack Titan accounts remain unaffected, as well as other banks and payment channels.

    We apologize for any inconvenience this might cause.