Paystack - Nigeria: Delayed NIBSS Processing – Incident details

Dashboard experiencing degraded performance

Nigeria: Delayed NIBSS Processing

Resolved
Major outage
Started 17 days agoLasted about 9 hours

Affected

Transactions

Degraded performance from 12:45 PM to 10:11 PM

NIGERIA

Degraded performance from 12:45 PM to 10:11 PM

Bank Transfer

Degraded performance from 12:45 PM to 10:11 PM

Direct Debit

Degraded performance from 12:45 PM to 10:11 PM

Transfers

Partial outage from 12:45 PM to 10:11 PM, Operational from 12:45 PM to 10:11 PM

NIGERIA

Partial outage from 12:45 PM to 10:11 PM, Operational from 12:45 PM to 10:11 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are seeing improved successes in processing transactions and transfers. We will continue to monitor and share updates as we have them.

  • Identified
    Identified

    We are currently experiencing a downtime with the central switch in Nigeria. As a result, you may notice:

    1. Delays in transfers to Paystack Titan and Wema-managed accounts via both Pay with Transfer (PwT) and Dedicated Virtual Accounts (DVA).

    2. Delays in processing outward transfers to all bank accounts.

    3. Increased failures when linking bank accounts for Direct Debit

    4. Increased failures when trying to make Direct Debit payments

    Our team is actively working with partners to resolve this issue and will provide updates as soon as service is fully restored.