Paystack - Ghana: Telecel System Downtime – Incident details

Cards experiencing partial outage

Ghana: Telecel System Downtime

Resolved
Major outage
Started 2 months agoLasted about 3 hours

Affected

Transactions

Degraded performance from 12:41 PM to 3:57 PM

GHANA

Degraded performance from 12:41 PM to 3:57 PM

Mobile Money

Degraded performance from 12:41 PM to 3:57 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Our partner, Telecel, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service.