Paystack - Nigeria: Direct Debit Degraded Performance – Incident details

Cards experiencing partial outage

Nigeria: Direct Debit Degraded Performance

Resolved
Major outage
Started 2 months agoLasted about 21 hours

Affected

Transactions

Degraded performance from 4:34 PM to 9:48 AM, Major outage from 9:48 AM to 1:43 PM

NIGERIA

Degraded performance from 4:34 PM to 9:48 AM, Major outage from 9:48 AM to 1:43 PM

Direct Debit

Degraded performance from 4:34 PM to 9:48 AM, Major outage from 9:48 AM to 1:43 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved by the central switch.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    The central processor for Direct Debit in Nigeria is experiencing a high error rate. We are working with them to resolve the issue as soon as possible.