Paystack - South Africa: Increased failure rate for Capitec Pay – Incident details

All systems operational

South Africa: Increased failure rate for Capitec Pay

Resolved
Degraded performance
Started about 3 hours agoLasted about 3 hours

Affected

Transactions

Degraded performance from 3:18 AM to 4:02 AM, Operational from 4:02 AM to 4:33 AM, Degraded performance from 4:33 AM to 6:21 AM

SOUTH AFRICA

Degraded performance from 3:18 AM to 4:02 AM, Operational from 4:02 AM to 4:33 AM, Degraded performance from 4:33 AM to 6:21 AM

Capitec Pay

Degraded performance from 3:18 AM to 4:02 AM, Operational from 4:02 AM to 4:33 AM, Degraded performance from 4:33 AM to 6:21 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Capitec Pay has been stable again since 7:10 SAST. We will continue to monitor.

  • Investigating
    UTC
    Investigating

    Capitec performance has degraded again.

  • Resolved
    UTC
    Resolved

    Capitec Pay transactions are processing normally again.

  • Investigating
    UTC
    Investigating

    We are seeing an increase rate of failure for Capitec Pay requests. The issue has been escalated to Capitec.