Paystack - Ghana: Telecel System Downtime – Incident details

Experiencing partially degraded performance

Ghana: Telecel System Downtime

Monitoring
Major outage
Started about 7 hours ago

Affected

Transactions

Degraded performance from 1:44 PM to 12:00 AM

GHANA

Degraded performance from 1:44 PM to 12:00 AM

Mobile Money

Degraded performance from 1:44 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Our partner, Telecel, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service.