Paystack - South Africa: Preauthorizations failing – Incident details

All systems operational

South Africa: Preauthorizations failing

Resolved
Partial outage 10 %
Started 3 days agoLasted 26 minutes

Affected

Transactions

Partial outage from 9:02 AM to 9:26 AM, Operational from 9:26 AM to 9:28 AM

SOUTH AFRICA

Partial outage from 9:02 AM to 9:26 AM, Operational from 9:26 AM to 9:28 AM

Cards

Partial outage from 9:02 AM to 9:26 AM, Operational from 9:26 AM to 9:28 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The issue was related to the Mastercard 3DS incident. It has recovered now. We will continue to monitor.

  • Investigating
    UTC
    Investigating

    We are seeing an increase in failures for preauthorization initilize requests. The issue has been escalated to our 3rd party partners.