Paystack - South Africa: Degraded Mastercard 3DS performance – Incident details

All systems operational

South Africa: Degraded Mastercard 3DS performance

Resolved
Partial outage 50 %
Started about 1 month agoLasted about 2 hours

Affected

Transactions

Partial outage from 7:23 AM to 9:02 AM, Operational from 9:02 AM to 9:26 AM

SOUTH AFRICA

Partial outage from 7:23 AM to 9:02 AM, Operational from 9:02 AM to 9:26 AM

Cards

Partial outage from 7:23 AM to 9:02 AM, Operational from 9:02 AM to 9:26 AM

Updates
  • Resolved
    UTC
    Resolved

    Mastercarad 3DS success rates have returned to normal since 10:53 SAST.

  • Monitoring
    UTC
    Monitoring

    We are seeing some improvement. We will continue to monitor.

  • Investigating
    UTC
    Investigating

    We are seeing an increase in failures for 3D Secure transactions using Mastercard-issued cards. We have escalated the issue to our 3rd-party partners.