Paystack - Ghana: Telecel Intermittent Downtime – Incident details

All systems operational

Ghana: Telecel Intermittent Downtime

Resolved
Degraded performance
Started about 1 month agoLasted about 12 hours

Affected

Transactions

Degraded performance from 10:35 AM to 10:55 PM

GHANA

Degraded performance from 10:35 AM to 10:55 PM

Mobile Money

Degraded performance from 10:35 AM to 10:55 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    Our partner, Telecel, is currently experiencing intermittent downtime on their platform, which is affecting mobile money transactions at the moment. As a result, some Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service.