Paystack - Nigeria: Delay in Completing Transfers and Direct Debit Transactions – Incident details

All systems operational

Nigeria: Delay in Completing Transfers and Direct Debit Transactions

Resolved
Major outage
Started about 2 months agoLasted about 3 hours

Affected

Transactions

Degraded performance from 1:27 PM to 4:54 PM, Operational from 1:27 PM to 4:54 PM

NIGERIA

Degraded performance from 1:27 PM to 4:54 PM, Operational from 1:27 PM to 4:54 PM

Bank Transfer

Degraded performance from 1:27 PM to 4:54 PM

Direct Debit

Operational from 1:27 PM to 4:54 PM

Transfers

Degraded performance from 1:27 PM to 4:54 PM, Operational from 1:27 PM to 4:54 PM

NIGERIA

Degraded performance from 1:27 PM to 4:54 PM, Operational from 1:27 PM to 4:54 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We’re currently investigating an issue affecting incoming credit requests to Paystack Titan accounts.

    You may experience delays in completing payments using bank transfer, making transfers to Paystack Titan dedicated accounts and generating new Paystack Titan managed accounts.

    We're working to resolve this as quickly as possible and will share updates as soon as we have them.

    We apologise for any inconvenience this might cause.