Paystack - Nigeria: Degraded Performance on Card Transactions – Incident details

All systems operational

Nigeria: Degraded Performance on Card Transactions

Resolved
Partial outage
Started about 2 months agoLasted 3 days

Affected

Transactions

Partial outage from 8:39 AM to 5:37 AM

NIGERIA

Partial outage from 8:39 AM to 5:37 AM

Cards

Partial outage from 8:39 AM to 5:37 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have observed an improvement in transaction performance and are currently monitoring Verve card payments as services begin to stabilize.

  • Investigating
    UTC
    Investigating

    We are experiencing degraded performance on card transactions routed through one of our primary switching partners, resulting in an increased rate of failed transactions.

    While this disruption may affect card payments generally, transactions initiated with Verve cards are currently experiencing the highest impact.

    We have escalated the issue to our partner and are actively working with them on a resolution.