Paystack - Nigeria: Delay in Completing Transfers and Direct Debit Transactions – Incident details

All systems operational

Nigeria: Delay in Completing Transfers and Direct Debit Transactions

Resolved
Degraded performance
Started about 16 hours agoLasted about 2 hours

Affected

Transactions

Degraded performance from 4:00 PM to 6:04 PM

NIGERIA

Degraded performance from 4:00 PM to 6:04 PM

Bank Transfer

Degraded performance from 4:00 PM to 6:04 PM

Direct Debit

Degraded performance from 4:00 PM to 6:04 PM

Transfers

Degraded performance from 4:00 PM to 6:04 PM

NIGERIA

Degraded performance from 4:00 PM to 6:04 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing failures in connecting to the central switch in Nigeria. As a result, you may notice:

    1. Delays in transfers to Paystack Titan and Wema-managed accounts via both Pay with Transfer (PwT) and Dedicated Virtual Accounts (DVA).

    2. Delays in processing outward transfers to all bank accounts.

    3. Increased failures when linking bank accounts for Direct Debit

    4. Increased failures when trying to make Direct Debit payments

    Our team is actively working with partners to resolve this issue and will provide updates as soon as service is fully restored.

    We apologize for any inconvenience this might cause.