Paystack - Inward Transfers into Wema Managed Accounts – Incident details

All systems operational

Inward Transfers into Wema Managed Accounts

Resolved
Degraded performance
Started 2 months agoLasted 6 days

Affected

Transfers

Degraded performance from 2:48 PM to 2:26 PM, Operational from 2:26 PM to 5:08 PM, Degraded performance from 5:08 PM to 9:47 AM, Operational from 9:47 AM to 9:49 AM

NIGERIA

Degraded performance from 2:48 PM to 2:26 PM, Operational from 2:26 PM to 5:08 PM, Degraded performance from 5:08 PM to 9:47 AM, Operational from 9:47 AM to 9:49 AM

Managed Accounts

Degraded performance from 2:48 PM to 2:26 PM, Operational from 2:26 PM to 5:08 PM, Degraded performance from 5:08 PM to 9:47 AM, Operational from 9:47 AM to 9:49 AM

Updates
  • Resolved
    UTC
    Resolved

    The root cause of this incident has been resolved by the bank.

  • Identified
    UTC
    Identified

    We are actively following up with the Wema team to reconcile the pending transactions and provide value.

    Paystack Titan accounts remain unaffected, as well as other banks and payment channels.

  • Investigating
    UTC
    Investigating

    We are experiencing a delay in receiving transfers into Wema managed accounts as a result of a bank downtime. We are in contact with Wema bank and will share an update as soon as possible.

    Paystack Titan accounts remain unaffected, as well as other banks and payment channels.

    We apologize for any inconvenience this might cause.