Paystack - Increased Failure Rates on Pay with Opay transactions – Incident details

All systems operational

Increased Failure Rates on Pay with Opay transactions

Resolved
Degraded performance
Started about 1 month agoLasted about 3 hours

Affected

Transactions

Degraded performance from 12:18 PM to 3:28 PM

NIGERIA

Degraded performance from 12:18 PM to 3:28 PM

Pay with Bank

Degraded performance from 12:18 PM to 3:28 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing elevated failure rates on our Pay with Opay channel due to a bank downtime. As a result, customers trying to make payments using the Opay channel may be unable to.

    We are working with our processing partner to resolve this as quickly as possible, and will share updates as soon as we have them.

    In the mean time, other channels are still operational, and you can complete payments through them.

    We apologize for any inconvenience this might cause.