Paystack - Nigeria: Degraded Performance with Zenith Bank Cards – Incident details

All systems operational

Nigeria: Degraded Performance with Zenith Bank Cards

Resolved
Degraded performance
Started 4 months agoLasted about 20 hours

Affected

Transactions

Degraded performance from 1:31 AM to 10:29 AM, Operational from 10:29 AM to 9:24 PM

NIGERIA

Degraded performance from 1:31 AM to 10:29 AM, Operational from 10:29 AM to 9:24 PM

Cards

Degraded performance from 1:31 AM to 10:29 AM, Operational from 10:29 AM to 9:24 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are seeing improved success on transactions with Zenith-issued cards. We will continue to monitor and provide updates.

  • Investigating
    UTC
    Investigating

    We are currently experiencing elevated failure rates on transactions with Zenith-issued cards as a result of a bank downtime.

    We are currently in communication with the bank to get this resolved as quickly as possible, and apologize for any inconvenience this might cause.

    In the mean time, please use other cards, or other channels.