Paystack - File Uploads Unavailable Across Merchant Dashboard – Incident details

All systems operational

File Uploads Unavailable Across Merchant Dashboard

Resolved
Partial outage
Started about 2 months agoLasted about 2 hours

Affected

Merchant Tools

Partial outage from 3:00 PM to 4:35 PM

Dashboard

Partial outage from 3:00 PM to 4:35 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We’ve identified an issue with our S3 upload configuration affecting multiple buckets. A fix is being implemented.

  • Investigating
    Investigating

    We’re currently investigating an issue affecting file uploads across the Paystack dashboard. Merchants are unable to upload files, which is impacting the following features:

    • Uploading dispute documentation

    • Completing compliance submissions

    • Uploading commerce-related documents

    Our engineering and DevOps teams are actively investigating the cause. We’ll share updates here as soon as more information becomes available.