Paystack - Quick Download not working for balance and payouts exports on the dashboard – Incident details

QR under maintenance

Quick Download not working for balance and payouts exports on the dashboard

Resolved
Degraded performance
Started about 1 month agoLasted 3 days

Affected

Dashboard

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been released and we are monitoring the results

  • Identified
    Identified

    The issue has been identified and we are working on a fix. We will release the fix on Monday. You can still continue to receive your CSV exports via email in the interim.

  • Investigating
    Investigating

    We are currently investigating an incident where merchants unable to download their balance and payouts reports using the "Quick download" option. Receiving CSV exports via email is still working fine, so you can use that option as we address this issue.